Wilson's Furniture — Local services in Ferndale

Sonya Mozes was extremely helpful working with us to find the perfect fit for our home. We explained our odd dimensions for our living room. We were looking to get a sectional and she showed us the only one that would fit . It wasn't what we were looking for. She was extremely patient and kind with us going back and forth with all the furniture for a long time. Then she showed us a couch with a chase lounge and a love seat. It was perfect. She explained what came with it and fabric choices . She also explained a warranty that we could get to help protect it for years to come. We asked if she had a icomfort that we just ordered from another company. She took us to the exact bed and explained in detail all about it. More detail than we got from the other place. She was able to match the other company with the mattress. She also told us they had last year's model of the same frame we got with no difference in function. Instead of trying to up sale she gave us the choice between the two. The frame came with a discount. Needless to say we bought the furniture , bed, and a coffee table. It was the best experience we've ever had. She didn't try to over sell. She was very professional. She listened to what we were looking for and worked with us to make sure we were happy. We will definitely go back for future needs.

Tony and...

My husband and I ordered a Stanton couch on Nov. 15th, 2023. Today is Jan. 8th 2024 and we have no couch and no timeline of when we will have a couch. We were quoted 4-6 weeks and never got a single update until I started calling to get I information after the 4 week mark. At that time, the person(s) I spoke to had no idea, and frankly that’s how the process has gone for the last three weeks. There is minimal contact info for Stanton and the number provided doesn’t give any options for customer service. Our couch cost $3200, I have paid approximately half of that and honestly do not want to pay another dollar.

I understand there have been 3 holidays (as our sales rep Stephanie pointed out to me), but there have also been more than 60 business days in addition to those holidays. I’m not sure what the issue is and I’m gathering Wilson’s does not either as we can’t get any reasonable updates from them when we call. Clearly one can see how disappointing and frustrating this would be for a customer. It would behoove Wilson’s to create a better communication system between them and their suppliers and the business and it’s customers. I went to Wilson’s so I could buy local but there are other furniture stores I can buy from in the future; as such, I won’t be giving Wilson’s any business in the future, nor will...

We bought a really nice leather couch with electric lumbar/neck/foot support in 2018. We had great service and were very happy customers. That changed drastically after one of the motors broke and we had to deal with Guardsman Insurance for the extended warranty that we had purchased...

I've already left them a 1 star review, so I'll cut to the chase here: 4 months later, the couch was still broken and after multiple communications filled with lies and broken promises from Guardsman, my husband and I were FED UP and made an appointment with the Manager, Bill, at Wilsons. I'll be honest that I went in there bracing for a battle...

After relaying our tale of woe to Bill, the FIRST thing he said was (I'm paraphrasing), "Wow, I am really embarrassed. All we do is furniture and yours hasn't worked in a really long time. Let's figure this out and get it working." Seriously. The fact that he acknowledged our frustration was huge but then that he took ownership of the problem and figured out how to fix the problem THAT SAME DAY was wonderful! He found a similar couch in storage that had the same motor, sent his delivery guy (his son) out THAT AFTERNOON, and our couch was fixed in under 15 minutes.

I may or may not have hugged him when we left the store. My husband and I are Wilson's...