FILLMORE MARKET — Local services in Fillmore

Somebody needs to teach the little girls that work there some serious customer service or social skills. I used to think they were just shy, but after my interaction yesterday, clearly that's not it.

After getting my groceries and walking up to checkout, lights for lanes one and two were on, however only one girl was checking people out on two. I didn't mind. I wasn't in a hurry. The other girl eventually came up, didn't say a word and walked to lane one and stood there. I walked over and said are you open? Again she said nothing and I set my basket down, hesitantly. No, how ya doing? How's your day or even a simple smile. Nothing. I've gotten used to that as only one girl there has actually displayed any type of customer service/human decency.

Anyways, I'm waiting for this always awkward encounter to be over, when a man with three kids comes to stand behind me. Wow. The immediate change on this cashiers face was insane. Still never saying a word to me, she turns on the charm with this guy. "Oh you're back again" and "Of course you have to come through my line, huh." It was borderline flirty, which hey i don't mind, but it told me a lot.

I've worked in the customer service industry for over 15 years and I expect horrible treatment at Walmart, but I thought Fillmore Market would have some small town hospitality. Nope. Never in my life have I treated customers the way I get treated at this place. I'm never one to complain or be a Karen, I don't even expect a damn conversation. A smile or a quick hi and bye would suffice. I walk out of there wondering why these girls hate their job so much? And if it's so bad why are they working there? I hate shopping there because I always leave in a bad mood after checking out. The guys stocking in the back or out on the floor are very nice! THEY should be the ones up front. Stick the cranky girls in the back, except for the one who is amazing. I wish I knew her name.

I try to be very understanding of people at work, especially retail/ customer service because I've been there, but I've never felt so consistently judged every time I walk into a store. You may ask why do I keep going? Well the town is so small that there are literally no other grocery stores close enough to run to. Trust me, I try to wait for a Walmart trip or trip to the city, but sometimes I just need something right then.

I don't believe the customer is always right. Far from it, but simple customer service is a given. I hate to bring up this generation but they are really lacking I social skills. If I acted the way these girls did at my job I would be having a talk with my manager. If you can't be nice, go work away from the public. If you can't fake it when you're having an off day, customer service isn't for you.

This location would really benefit from some self checkout lanes. The less interaction with the sullen kids up front,...

I have been a regular, almost everyday, customer for the last 4 years. I have give this place multiple chances these past years and I keep getting the same results. I can no longer shop here. Food is expired, wasabi by over a year, or rotting and what is going bad isn’t even reduced in price. Every single check out at least one thing rings up wrong. When I point it out to the cashier, normally they are very kind and fix it after checking it themselves. Just recently I brought it up to customer service and I was treated like I was lying and stupid. This was a product that rang up higher than its normal price that it is labeled as. I have overheard the head manager talking to the younger employees in a VERY unprofessional manner. He makes me extremely uncomfortable when he is there. I’ve only had one cashier be rude to me and I just think I would be miserable if I worked here too. The only time everything is great is when a man from higher up is visiting. I had high hopes for this place when it first came. I strongly feel we need a different and...

What a joke. Hamburger was all expired, some so obviously expired it's disgusting. Some go back to Christmas! Does no one work here to check the meat? It's been 3 days! Also didn't have frozen tater tots...huh??!! And their produce is always disgusting or just completely out and has been since it was Duane's....people drive here from far to get groceries. What a waste of time and money and cause of...