My experience with Jen Robinson (owner of venue) started off great. She was very responsive. She outlined all the details of the venue. I was upfront with her that I wanted very little burden out on me, my now husband and our families. We booked our date for October of 2024 in February of 2024. Her and I communicated often from Feb - June 2024. However, late July/early August I reached out to Jen because we had finalized our guest list and sent it to her due to timelines she had set for us to meet as we had her contracted to create and send out our invites. I never heard anything. It wasn’t until I threatened to not make our next monthly payment due to the lack of communication that she decided to respond. At this point it was mid August and I still had not heard anything about invitations going out nor had any of my guests received one. On 8/28 I sent a email asking for an update on several items including invitations, our catering, our officiant, and our DJ. All things that had NOT been finalized with less than 60 days until our wedding day. Another 2 weeks go by and no RSVPs, so I reached out again on 9/4 about no one receiving an invite. She then tried to blame USPS stating that once they mail them it’s out of her hands, but she sent out the invitations yet again stating that she wasn’t going to charge me for them. Not even 48 hours later and guests were receiving invites. Then the information on the invitations was incorrect. She put the wrong time on them. We also had to push the RSVP date back to 10/1… 12 days before our wedding.
In this midst of the invitation fiasco, decorations were being discussed. We were shown lots of options by Jen, and so we told her what we wanted/needed for our wedding. She told us she would get us a quote asap. It took 4 weeks to get that quote. Half of what we actually needed wasn’t even on the quote, which was $1300. When we told Jen we didn’t want to use her decor and that we would do it all ourselves her whole attitude towards us changed.
The other part that Jen is not up front about is who she works with. The officiant is her daughter. The DJ is her other daughter. The bartender is another daughter of hers, who is very flirty and even flirted with my husband (the groom!) and made him and several other guests uncomfortable.
The last part was the rehearsal and ceremony. We arrived early for our rehearsal since we had all of our decorations and we wanted everyone to be there on time. They would NOT let us onto the property until 30 minutes prior to our rehearsal time stating that they “weren’t open”. There is no signage stating an open/closed time. And we were the only ones there. The rehearsal was sloppy and not put together well. While everything was mostly set up the way we wanted, none of the fairy lights were turned on. My family had to turn them on. There was also a guest that needed to use the bathroom before the ceremony and because I was standing in the barn which is where the ONLY bathrooms are, Jen would not let them in and sent them down the road to a gas station. It was a very windy night, and we asked for microphones during the ceremony and they refused to give them because of the wind. Due to it being windy, we asked that the sides of the reception tent be put up because our guests were cold. They refused to put any sides up unless it started raining. There were no plates or silverware on the reception tables like we were told there would be AND cheap clear square plates were used instead of the round off white ones we were shown. With it being windy and the catering not being under a tent or in the barn, our food was all cold by the time we got to eat it. Our cake had not been moved to the barn, so it was not eaten by guests. The “unlimited” tea and lemonade is not unlimited. Once they felt that we had had enough they quit making it and only offered water.
While things turned out good and my husband and I are happy, we would not recommend Marvin’s Pass to anyone. The venue’s beauty is not worth the...
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