Dollar General — Local services in Flandreau Township

Shopping at my local Dollar General has become increasingly frustrating. The level of customer service has noticeably declined—most employees no longer greet customers or offer basic courtesies like thanking shoppers or asking if they found everything they needed. During a recent visit, a price check was needed, and the key holder who responded was visibly annoyed, sighing and walking away without saying a word. The cashier also remained silent and didn't even tell me the total of my purchase, which left me guessing at the register.

This lack of professionalism isn’t new—this same key holder shoulder-checked me in an aisle weeks ago without acknowledging it. These incidents reflect an ongoing trend of discourteous behavior and poor customer service.

The store’s overall condition is also concerning. The entrance is frequently blocked by carts filled with clearance items, which poses a potential safety hazard. Inside, the floors are dirty, aisles (especially the toy section) are cluttered, and the coolers smell unpleasant when opened. The bathroom is consistently in poor condition as well.

This used to be a store I enjoyed shopping at, but it’s become a place I now avoid. Employees often dismiss customer inquiries with vague answers like “Check back next week, it might be on that truck.” I expect more from a neighborhood store and urge management to prioritize cleanliness, product presentation, and—above all—customer service.

Until meaningful improvements are made, I’ll be taking my...

Front doors are not handicap accessible. Unable to take my mother there due to front doors. How are people with wheelchairs supposed to get in? This is poor CORPORATE MANAGEMENT. How is it possible in this day and age that it is allowable or tolerated to limit the disabled from entering the store. I have been at other Dollar General stores with sliding glass doors. Also isles are crowded with boxes of merchandise making it difficult to get items off shelving. Seems short staffed alot. Staff are very helpful...

as soon as i unlocked the door and had it at a crack, it smelled like feces and urine before you even walked through the door. as a pregnant woman my senses have enhanced and this was the nastiest thing i’ve ever had to endure in a public place. i was actually too nervous to sit on the toilet seat, even after i laid down some TP. in all, do better. have a scheduled time to clean bathrooms through shifts? this was outrageous to experience. i would not let my children in...