FedEx Ship Center — Local services in Fletcher

My boyfriend and I purchased our second pet snake from a wonderful breeder in Michigan and paid for overnight shipping which is standard when shipping live animals. It is extremely common. A snake is not capable of regulating its own body temperature and therefore should not be left in a box any longer than necessary. Well the box was supposed to be delivered on Wednesday January 23rd 2019. Due to weather conditions it was delayed a day. So we took a day off from work and waited patiently for the snake to be delivered since a signature was needed. I happen to walk into our kitchen and glance out the window only to see a FedEx truck leaving. There had been no audible knock on the door and he hadn’t rung the door bell. We live in a larger home and even though 3 people were home and listening for a knock we didn’t hear anything. Our doorbell is very loud for exactly this reason and there is no way he rang it. So basically a driver had a box labeled “Live Animal” which was already a day late and he or she decided it wasn’t worth the trouble of ringing the doorbell even though there were 3 cars in the driveway. So when I saw him leaving I called FedEx and customer service told me not to worry that would have him turn around and he’d be back in like 30 minutes. Before the 30 minutes has passed I receive a phone call from Debbie Edwards. She proceeds to tell me that she has “messaged” The driver and she will call me when he gets back to her. So 30 more minutes pass and I call back and customer service gets Debbie Edwards On the phone again and she says the driver contacted her and said “he will try to make it back but no promises”. Mind you I have explained to these people that the animal inside has a strong chance of being seriously hurt or killed without a heat source and that she was never meant to be in the box for this long and the reason she has been is that they didn’t live up to the agreed upon delivery schedule. At this point my boyfriend takes over and calmly explains to her that the driver didn’t ring the door bell and that we absolutely must get the animal out of the box ASAP. She was unbelievably rude to him. She was not Empathetic or apologetic. She wouldn’t lift a finger to help us or the animal. So my boyfriend asked to speak to her supervisor or manager. This man’s name is Wesley and he was very understanding and helpful. We ended up having to drive 20mins to the next town to meet the driver to get our snake but we were just thankful she wasn’t being forced to spend another night in the box. Mrs. Debbie Edwards could have easily contacted her driver and had him come back as soon as I called the first time. I know this because it took her supervisor 2 minutes to call the driver then call Is back. She is unbelievable rude...

Total incompetence. Zero stars. All I wanted to do was ship an already boxed bicycle from here to Ontario. First try on Sat, the guy didn't know how to do international and after 20min of him scratching his head and making phone calls, he gave up and suggested I go to UPS. I returned Mon after doing the research online myself. I filled out the declaration form they gave me, payed the bill and off it went. Or so I thought -- when a few days later the recipient called me and told me to check the tracking. Bike was held up in Mills River (Fedex Ground) due to some missing paperwork. After talking to Fedex International, who said they would email me the proper form, but never did, I attempted to fill out the customs forms online. After 2 hrs and a death loop of codes and dead end webpages, I gave up and called them again. The American office transferred me to the Canadian office, which rang infinitely. As I was sitting there doing all of this the door bell rings - and there is a Fedex man with my bike. He was awesome, and gave me a number that actual people answer - the freight office in Mills River. I called them and was told that the person who does international shipping would be in later and would call me back. A man did call me back, but told me he did not know where the forms were located, but that the guy who does international shipping would be back tomorrow and to call back. I called back the next morning and was put on hold for 33min until I hung up. I called back an hour later and talked to a woman who flat out told me that the guy the day before had lied to me, and that the woman who did international shipping was on vacation for a week. When I told her that it didn't seem reasonable that all international freight leaving asheville should be held up for a week because someone was on vacation, she went to her supervisor. She came back and told me that the only recourse I had at this point was to "go back to Express (Patton ave)" where I sent it from and "tell them to fill out the paperwork right or get your money back". So I did. I stood in line and told the story for about the 10th time to the agent there who said he had no idea what to do and that I would have to file a claim with Fedex. He gave me a number to call. Ironically, I called that number today and the person there says I can't file a money back claim for 3-5 days after the invoice is processed. So I will have to tell the story for the 11th time in 3-5 days I guess. I will never use Fedex again. What happened to Tom Hanks sending a clock from Russia back to the...

i was told by customer service on Thursday that I would get updates on Friday. He took my phone number & email address, “as to provide the delivery window and updated tracking info” I was never contacted Friday with that info. At 4:30pm Friday, while I’m at work, my Ring doorbell alerts that there is motion in the driveway. No one gets out of the van for 30 minutes - It just sits there. I find out at 5pm that the delivery window was 5pm! HOW? Through the Ring doorbell the FedEx delivery man finally walks to the front door. I asks why he was just sitting in the driveway for so long. He goes on to tell me that “rearranged his whole day, to make this 5pm delivery requiring a signature, and no ones home!” Wait… It gets even more ridiculous! I call FedEx customer service. It’s about 5:15pm, I’m still at work. Rep says, “we’ll deliver it Saturday at the same time. The driver will be there at 5pm” Alright, I’ll wait another day 😕 Saturday - 4pm: I check the apps tracking history. And it says, 10:02am Sat. “cannot locate recipient” WHAT?! no delivery was attempted! no 5pm scheduled delivery is noted! 4:15pm - I call customer service again. “We cannot deliver your package today. But you could pick it up at our facility (that’s 30 minutes away) they’re open til 5pm. Can I place you on hold, I will confirm with them, they will have your package ready” Alright!!! I’ll do your job, and COME PICK UP THE PACKAGE I PAID TO HAVE SHIPPED! I confirmed twice - I did not want to get there and not be able to pick it up… GUESS WHAT: THE PICKUP WINDOW CLOSES AT NOON!!! who was todays customer rep even talking to? there was no one in the office

FedEx - your system is broken! your lack of communication and dependability is embarrassing. your ONE JOB - to get a box from point A to point B is too much for you. Scale back. Regroup. And do better. And let me know when that’s scheduled to happen - until then, I will do my very best to never have to deal with your lack of...