Forest Lake Medical Supply — Local services in Forest Lake

If Forest Lake Medical can’t handle supplying a customer something as simple as a catheter, why would anyone trust them to handle a more complicated purchase like a scooter. I am a new user of catheters and needed a supplier and choose Forest Lake Medical because they are in the Health Partners network and actually answered the phone. I contacted Ann on April 30th and asked her to start the process of sending me some catheters. The catheter manufacturer faxed my prescription to Forest Lake Medical on April 30th. I followed up with Ann several times over the next couple weeks and was told that they were working on getting the order processed through my insurance company. Contacted her again on May 13th and was told that the insurance claim was all worked out and that I would have my catheters no later than Monday, May 18th. Called Ann the morning of May 18th to get a tracking number and was told that no catheters were shipped because they don’t have my prescription. “I can’t just ship out medical supplies because you ask for them” I wondered out loud if maybe I had chosen the wrong medical supply company. Her response was “if you are asking the question, you have chosen the wrong medical supply company”. I was stunned and asked why she told me on May 13th that everything was good to go and She very unapologetically told me she had made a mistake. I told her that I needed the catheters ASAP and was willing to pay with a credit card. She very rudely asked for my credit card information. At that point I asked if I could talk to the owner of the company and Joel Erickson got on the phone. I told him the situation and he said all the right things and told me he would call me back within the hour. He called back 4 hours later to inform me that he shipped out a completely different catheter from a completely different manufacturer. I am now stuck with catheters that I don’t want because Forest Lake Medical makes more money on the cheaper catheters. The lack of customer support and leadership will force me to find a new medical supply company.

Update: The owners response to this is a complete lie. The insurance company would and does cover the catheters. The owner makes his employee lie and say the insurance will not cover the style of catheters that I requested. The truth is that he doesn't make as much money on the Catheters so he lies and blames the insurance. If a company is telling small lies, they will tell big lies if it makes...

In December, I went here for a oximeter with a prescription from my physician. It broke the same day. I called the next morning and was told I would have to contact the manufacturer. As I needed this to monitor my oxygen levels for my breathing, it was important to me to ensure that I was aware of my percentages. After looking online, I saw the one I received from Forest Lake Medical Supply ran from 35.00 to 59.00. I ordered another one online for under 20.00 to ensure I had accurate readings. Come to find out Forest Lake billed my insurance company 435.00, not once, but submitted twice!! The first time, they were paid 209.00. A month later, they resubmitted the same invoice and today, 3/3/17, I received a bill for 261.00!! This is price gouging of the sick and senior citizens at its finest!! I am so upset about this. I had even contacted my insurance company after the first eob I received. This doesn't end here, I refuse to be taken advantage of. I will not pay until I have exhausted all efforts I can follow up to be sure others are not taken advantage of in this way. As of today, 3/14/17, I have yet to hear anything from the owner Joel after his initial response to this review. I have everything to back up my claims, including the original packaging and paperwork from this company. Perhaps you need more time to...

Owner was completely unconcerned when the heavy duty expensive crutch we purchased broke just a few days out of warranty, owner didn't call us back when we told them it wasn't acceptable for us to pay for the replacement part, on top of it, the same crutches retail online for a fraction of the cost. He blamed the manufacturer and told us to call them. Made no effort to find a compromise and satisfy his disabled customer.

I read the response and there was never an offer to replace it for free, the whole pair of crutches retail online for $55, was charged $175 for "heavy duty crutches that broke with about 10 times used, it should in no way be the customers responsibility for bad product. Customer can not afford $40 every three months to fix crutches. The part probably cost you $5, sad to hear you prefer bad ratings for such a small problem. The crutch broke in its normal use of walking with it. Thomas is disabled and very sick, in need of hip replacement, he shouldn't have to work so hard for you to do the right thing and stand by the product you sold him from a...