Camping World RV Sales — Local services in Four Corners States

Please read the entire review; it will give you insight to this company.

3/28/24: Purchased camper from Camping World—so I thought. Paperwork and financing completed; I was assured funding had been approved.

4/10/24: Picked up my camper; took it to my storage unit; began making plans to travel to Virginia.

4/19/24: Received voicemail from finance stating the bank had changed program information; they needed me to sign updated paperwork. When I went in to sign the paperwork, the GM was kind enough to offer a $100 gift card.

4/30/24: Contacted by finance stating there were more changes by the bank. I was informed a different bank would be used. This meant another hard inquiry on my credit.

5/1/24: Contacted by finance stating everything had been finalized with the new bank; one document needed to be signed. The document was sent over, I signed it, sent it back. That evening, I received a call from the bank requesting income verification, stating they could not finalize the loan until they had that information.

5/2/24: Contacted finance to inform them I had been contacted by the bank. Finance assured me everything had been approved; they were waiting for funds. I continued prepping for my trip, assuming I would hear back quickly from finance.

5/3/24: 10am—I still had not heard anything regarding funds being finalized. I was done with the back and forth with finance, so I decided to take the camper back since it was not legally mine to begin with. When I arrived, finance assured me funds were being processed but they were still waiting. I then realized funding may never actually get approved, so I told them to shut down the deal. They refunded my down payment and agreed to cash out the $100 gift card; I was informed the check would be available within two business days.

I went to the parking lot, unhooked the camper and drove off—leaving my dream camper behind.

I was devastated—no longer had a camper, had to cancel storage and insurance, had to return items purchased for the camper, had to cancel travel plans.

5/14/24: Contacted finance to inform them I had not received the check as promised.

5/15/24: I was told that an email had been sent to the office requesting an update.

5/16/24: Contacted finance requesting an update regarding the check and this is the exact response:

“I spoke with the General Manager and he is not willing to cut a check for $100. He gave you the gift card to use in our store and it is not redeemable for cash. I got you re-approved and showed you the banks notes that it was going to fund the day you came in and decided to back out of the deal! You could have kept the camper and you would not be out of those extra cost! It was your decision to drop it off and back away not ours.”

To be fair I have included my exact response:

“You guys owe me that money! I spent over that amount on storage for a camper that was not legally mine. And I have a letter from the bank that states I was denied, so I don’t know what you were seeing on your end.

And of course I brought the camper back in. It seemed as though the deal would never be finalized and I did not want to be across the country when you guys realized I would not receive funding; that would have been a nightmare.

Finally, don’t you dare accuse me of any wrong-doing. You would have done the same had you been in my situation. In fact, you stated I was handling it far better than you would have. I did everything I was supposed to do and the deal was a complete disaster.

I was in and out of that office multiple times to finalize the deal. Your GM gave me that card for the hassle I was going through. In the end, what was I going to spend that card on? No camper=no need for camping items. Camping World owes me that first of all because it was given to show appreciation for my patience. It should now be cashed out for the anguish you guys have put me through.”

Unprofessionalism and repulsive customer service. Dreams, hopes, excitement—crushed by a company that hides behind a veil of pleasing customers while being focused only...

Please read through this review in its entirety to understand where our “2 star” rating comes from. We are not the type to just blast someone because of a gut reaction.

Our initial experience with sales and financing was all positive. Our sales guy was helpful and responsive to all questions. The gentleman that helped us with our financing was also pleasant and helped us understand all of our options in regards to the warranty. This is where our positive experience ended.

We put a deposit on a camper 11 days prior to a family vacation. We made sure Camping World knew we had a family vacation coming up. We left the camper with them for 9 days before returning to complete the purchase so they could properly inspect and prepare the camper for purchase.

During these 9 days we had heard from another Camping World of Longmont customer on a local Facebook page that they had an awful experience due to the fact that his camper was not inspected properly and created a lot of issues post-purchase. We took his experience with a grain of salt because, let’s be honest, people will complain about anything on Facebook.

Fast forward to purchase date... we get a “camper orientation” from the service department and my husband and I were being overly aware of the mechanics due to what we read on Facebook. Everything was in good working condition. We get out on the road and before hoping on I-25 (we live 110 miles south of Longmont) we decide to grab lunch at the next exit about 3 miles down. By the time we got 3 miles we could smell what smelled like overheated brakes. As my husband inspected his Jeep and the pop-up we noticed that one of the wheels was smoking and plastic pieces were melting off! We immediately called and they they hypothesized that the emergency brake had locked up. Camping World asked us to bring it back and by the time we travelled the next three miles the other tire was smoking.

The service department brought our new-to-us trailer into look at it and comes out and tells us the wheel bearings hadn’t been packed (greased). He then has the audacity to tell us “these things happen” and “we were lucky we didn’t lose a wheel”! These things “don’t just happen” to a properly inspected and maintained trailer right off a lot, and HE is lucky we didn’t lose a wheel. Now he tells us that he can’t have it to us until Monday. At this point we are livid because if it WAS properly inspected and prepared for purchase this would not have happened AND the service manager’s response was not apologetic at all. We went in to speak to the GM, Scott, who was definitely apologetic and concerned. He assured us that they would go through work orders to see where the mistake had occurred.

Fast forward to Monday. We were told they’d have the trailer to us mid-day Monday so we would have time to pack the camper for our departure Tuesday. Monday morning rolls around and my husband gets a call to tell us our camper is in the shop being fixed. My husband asked her to make sure they checked the spindles because if the bearings got hot enough to burn up the spindles were probably damaged, too. After this conversation, they went radio silent on us for 6 hours with no updates and weren’t answering or returning calls. Remember, we were expecting our camper delivered to us around 1 pm Monday. It wasn’t until 4:30 or so that Mike in service that said the spindles were bad and we needed a whole new axel. They now promised to have it to us Tuesday around 5 (7 hours AFTER our family vacation was set to begin).

Here is our biggest concern. We know “stuff happens”. However, if packing the bearings is routine maintenance on a trailer why wasn’t it done? If bearings getting burned up causes the spindles and axels to go bad why weren’t they checked the day they got it back from us? We truly feel if my husband didn’t make sure the spindles were checked we would’ve gotten a camper back that was half fixed. Additionally, the extra stress this all caused and the impact to our family vacation was a major...

We purchased a brand new Silver Lake 27K2D from the Gander Mountain team. Sales team was all over getting us whatever it took to sell the units to us, service is a totally different view. We bought in Nov and put the camper in storage from day one. We finally took it out for a maiden voyage on May 7th, which before we left town we realized the 2 wheel vendors had cracked in 2 places. We went to our first trip to break in the uses and get ready for the summer season. When we got to our spot, we realized quickly that the kitchen sink was loose and wobbled constantly. After finding this issue we noticed the toilet valve was leaking water onto the floor. Unfortunately I could not fix it based on it being within the toilet assembly, so we just put a towel under it and dealt with it for this 2 day trip. When we got home I immediately called Gander and was told the earliest they could look at it was 4 weeks. They recommended I call the Longmont location, which I did and they said 2 weeks. I took that option due to our next trip being in 4 weeks. on the final day of 2 weeks I was told the 3 issues I told them about were true and they contacted the manufacturer for warranty approval. A day later Silver Lake (East to West) approved the valve and the kitchen sink faucet. They denied the fenders and I was told that i need to call and argue with them to get them approved. I called and had the argument with them and finally got them to approve the fender repair. I assumed the service team would have ordered the 2 approved items, wrong assumption. When i had to come get the trailer due to our big trip, i was told that i had to pre-pay the diagnosis fees AND pay the 100 dollare fee to take the unit before the work is completed. The service advisor waived the 100 fee, but i had to pay the diagnosis fee of 175ish dollars before i could leave with my unit. I had no option so i paid the warranty covered fees. When i returned home I called to see what the progress was and was told that the parts department had not responded IF the parts had been ordered or not. The service advisor said they only ask once a week so I would have to wait an additional week for an update. I waited again and got a call that they "believe' they were ordered. I was then told that the parts were not ordered until the 15th on June and that it will take 5-6 weeks to get them. Meanwhile I have a toilet leaking water....and the service team instructed me that i should be aware that IF the water damages my travel trailer it will continue to be my responsibility to tell East to West they need to cover it. I asked for that to be noted in my account and I was told that that note could not be added since it is between me and the manufacturer. I bought this unit with the intent that who i bought it from would stand behind the product, but now i believe all they wanted me to do is buy a 35K trailer for the 1 time sale. I am working with the manufacturer and they also are stating that 5-6 weeks in an unrealistic timeline and that IF the service knowingly is telling a customer that the would be an issue to get repaired they were not happy.

As a consume I expect that i am treated fairly but after reviewing the abundant about of dis-satisficed customer of Camping Worlds Service i will have to see if they will get their attention. From the time i reported the warranty issues to an estimated time of repair i will be well over 8 weeks.

Please contact me directly to talk about this issue, i would appreciate not seeing a canned response of that "thank you for your feedback and we would love to talk to you about this". IF that was the case someone would have contacted me already.

**As-well the "If your not happy then I am not happy" sign from Mr. Lemonus does nothing besides waste more of my time. My advisor has not returned multiple calls for an update on what Camping World will do for this concern.

Please call me or email me directly, i would be more than happy to talk about my overwhelming negative experience that keep...