Next Level is Fantastic!!!! We have used them at home and in the Business and they have exceeded our expectation in every area. At home we have done security systems, Home automation, Home entertainment and Camera's. I find myself Always wanting to do more. At work they have done entertainment in our customer lounges, Tons of Security Camera's, Wiring for IT systems, Phone systems, Digital Signs and Wiring for new construction. If their is ever a problem they fix it. If you have a idea that they might not have thought of they try to make it work. The give you tons of options and make the entire process simple.
Best of all these are people you can trust. 100% you get the best equipment and service at the...
   Read moreRandy, owner of Next Level, has treated me like royalty from the outset (over five years ago). He and his crew have taken care of all my television needs (selection of tv, installation, set-up, and instructions for me). I now have Next Level Security for my home. I am a very satisfied customer. Please let me add: DUSTIN IS THE VERY BEST!!! Dustin has come to my house on several occasions to teach and re-teach me how to use my equipment. He has also set up/connected/rearranged electronic entertainment stuff I already had on hand so it would work with Next Level equipment. Dustin is very patient, professional, knowledgeable, inventive, insightful, observant, and polite!!! FIVE...
   Read moreIf I could I wouldn't give them any STARS but Google requires at least 1 STAR to be selected to post your review.
Customer Support is terrible. Notes on the ticket does not reflect what is said verbally. Very few technicians, not enough to cover commercial customers. Never given a straight answer or solution. We were told that they would research our problem and give us a call back. A couple of months later and no call. Note on work order stated, "some cameras offline the IT manager will look into the problem and call us back." Us being NextLevel.
Nothing NextLevel about this company. You get faster support at an Apple Store.
Spare yourself your budget and go with...
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