Capital Bowl — Local services in Frankfort

The establishment itself was very clean and well managed, you can tell. However, (will not name) the manager was very unpleasant. My kids have been couped up for the better part of a year just like many of your own children. I wanted to take them to do something fun early enough that we would avoid any crowds, and that part turned out perfect as we had the whole place to ourselves. I was very chipper on our arrival despite my dread for how my youngest may behave (hes 3 and has never been to a bowling alley) and I said I thought we'd play 3 games, but he gave us 1 because I had my children, which I thought was pretty bold but I'm also a reasonable person so I assumed he knew we wouldn't get past 1 game. I ignored it and accepted and moved on with our mommy/son date. My youngest has never been bowling so there was a lot of teaching involved but it wasnt near as bad as I had anticipated it to be. We had fun. My son tried talking to the manager a few different times about the game, being his social self as he has hardly had a conversation with another person outside of his house in a year. He brushed him off, clearly annoyed and disinterested. As we were leaving he was being very kind and friendly to the guests he was checking in to bowl, and when I tried joking about my son's and apoligize if we were too much, he just said "thanks" never made eye contact with me at all. I have never left a bad review in my life, but I couldnt help but feel like he was irritated that I brought my children to a bowling alley in the middle of a pandemic(our first outing since the very start) and I just thought there is enough discouragement and uncertainty in everything we do as parents to begin with. A constant choice between our children's physical and mental health during these times that are completely stacked against us, and the experience we had was very disappointing, and made me feel terrible for trying to spend the day with my children not yelling at them about fighting or homework and just enjoy each other. I feel like everyone can use a little encouragement these days, and if youre looking for that, I wouldn't suggest asking him for anything while you are there, but it is a very nice...

I went to this bowling ally for the first time (and last!) with some family on a Wednesday morning/early afternoon. There was this incredibly rude, bald guy at the counter who I’m guessing is the manager. He was downright rude and didn’t have time for customers. He couldn’t hear me well because of my mask, and he rudely said, “What?!” I just looked at him a little surprised for a sec. I explained to him what we wanted to do and that all our players were not there yet, while he continued being impatient and rude the whole time. I turned to my daughter and told her I was getting frustrated. He said, “At me?” I said, “Yes, are you always like this?” The girl who apparently “runs his front counter” came along then. I told him I see why she runs the counter. He had her take over. She obviously didn’t learn from him, and was way better at customer service. After we got our lane, I realized bald guy was in the middle of a game of bowling with some other old guys. Hmmmm. Concerning other things, the shoes are not in good condition. The bowling ally itself was not unpleasant. Seemed clean and well maintained. Fortunately, I live just as close to Louisville and will go bowling there instead of...

Any bowling alley that would deny an actively playing/paying family of two children, a member of the military, an obvious blue-collar worker who has just finished his shift, and an elderly grandfather trying to spend time together with 23 out of 24 open lanes is disgraceful in the early evening.

As a local Frankfort family, this establishment has denied us joy for the last time, which is unfortunate, especially with winter approaching and limited indoor, family-friendly options in the area.

This establishment is a terrible example of the bowling community. I grew up loving to bowl with my family in all seasons of life, and it is something I would love to share with my children. It is a shame my local alley doesn't share that vision.

You will never have a future if you can't inspire the next generation of local...