Custom Audio Reimagined — Local services in Frankfort

Hate to be the first unhappy customer , I took my new work van in to have a nice stereo installed. The current system was junk. I don’t know much about car audio and went to him based on recommendations. Cade was pleasant enough on my first trip , helped put together a system I would be happy with. He recommended Audio Contol speakers and tweeters. 2 in the door and 2 tweeters up higher. Everything sounded great when I picked it up . He told me how this basic van had kicked his butt to get things to work. Evidently some things were changed so he had to do little things like make speaker housings for the door etc.. after a few weeks the tweeters blew. Cade had told me if I ordered through him everything had a lifetime warranty vs if I ordered through Crutchfield. I told him about the tweeters and he said he was too busy to look at them for a couple months. We texted back and forth and he told me Audio Control had gotten rid of all their reps so he wasn’t sure when he could get replacements or if. My lifetime warrant was seeming to last only 2 weeks. I ordered 2 new tweeters from audio control and got them within a week . Let Cade know I ordered and would just swap them out myself and he could reimburse me. Well the new set blew also , then instead of asking me to bring it in like he should have he puts me on the back burner. Every job he was doing seeming to kick his butt and taking longer than he thought. Not wanting to be without tunes , I tried another set of tweeters off the shelf from Best Buy. Same thing , I didn’t even try to turn the radio up loud with these. I texted Cade to let him know this keeps happening , and also that one mid speaker had even fallen out inside the door. It was literally caulked into place , no screws no nothing to keep it in place . Oh yeah the original tweeter he put in , one had no housing and was duct taped in place , the passenger door one was ground down to fit. Cade tells me that since I replaced these myself , literally just two wires to connect each new set , that he washing his hands of my van. He had previously told me that since he was so busy he was glad I could figure out how to put new in on my own. I texted him a few times for receipts so that I could at least have my factory warranty . He’s totally ghosted me. Paid the man cash and now stuck to find someone else that can help me figure out what he messed up during the install . Maybe my situation is a one off and he just did a rush job on mine . But im very disappointed in the outcome with this overly arrogant man. It’s been like 6 months now and this review is the only recourse short of small claims...

Cabe is the real deal, his background speaks for itself, but being able to meet him in person was a great experience. I bought a Helix DSP from Cabe. For those that don't know Helix, they are made by Audiotech Fischer in Germany... arguably the best in the business. He's the only authorized dealer in the state of Indiana...'nuff said. Being a hobbyist/enthusiast type I am working on my own install and am still learning, I didn't think twice about also buying some consultation from him to talk about my system and give me some guidance and recommendations. Such a great experience. I drove to his shop from Indianapolis and look forward to going back for my next car audio needs. I would trust him with anything car, truck, marine related I could think of, wouldn't go anywhere else. I don't have a luxury vehicle myself (maybe someday I will) but for any people out there with high end vehicles/imports etc. and want to improve your factory system, don't hire anyone else without talking...

I can’t say enough great things about my experience with Custom Audio Reimagined! I contacted the owner, Cabe, to have a stereo installed in my car and I told him what I was looking for. He was able to find one that would suit my needs and explained all the parts that were needed to go with it. His knowledge and expertise were impressive! Once the installation was complete, Cabe took the time to show me everything he did and even demonstrated all the functions and settings of the new unit. It had all the features I wanted and more! I was amazed! A few days later, I had a question and he was able to quickly find the answer, saving me a trip back to the shop.

You can trust Custom Audio Reimagined to do the job right and not take any shortcuts. Cabe is meticulous and does quality work, providing professional service like no other....