Wilson Nurseries — Local services in Frankfort

Staff was helpful, great selection, found exactly what we were looking for in two concrete pedestals and 2 urns. These collectively weighed around 800-1000 pounds and our suv couldn't accommodate. No problem, we'll hold on to them, a lot of people rent trailers and get help, give us a heads up when you're coming and we'll have things ready. 9 days later we did just that, hired some help and rented a trailer. Called earlier in the day to say they were coming. That afternoon none of the staff working could locate our items and after 45 mins to an hour later they gave up and told us to call Monday. On Monday lo and behold the items had been found. Unfortunately, the cost for trailer rental and labor was lost on our first unsuccessful attempt to pick up the items. Mentioning this to the manager Chris with hopes that the cost we incurred with nothing to show, due to our items being misplaced, could be somehow made up for, we were told nothing would be done. We asked for a split of that cost, a discount on delivery, or even a gift card. None of these requests would be honored. He suggested we either pay for a trailer and labor help a second time to pick the items up, or accept a refund. We went with the latter and won't...

I did not shop here but a friend and I had drove from Lexington and Louisville to eat at the sage Cafe next door and it just happened to be closed when we met there. However my truck was having mechanical issues so I jumped in my friends vehicle so we could go get some stuff. I called the owner Andrew on the phone when I noticed they would be closing at 4pm and wouldn't make it back in time. I wanted to make sure it was OK to leave there for an hour and not get towed. He was super kind and said no problem. However when we got back I realized I may have made someone have to wait to leave work for the evening because I think they have gates to the parking lot they have to close and lock. If that is the case....I am so very sorry and I appreciate you not locking me in or having me towed. It's bad enough to deal with vehicle problems far from home. But I am eternally grateful. Any business that is this accommodating and kind and go out of their way for me, deserves a good review, as I'm sure their nursery is ran eith the same thoughtfulness. Thank you again and may God Bless you and...

I bought over $250 worth of plants on 5/26/25 to realize 4 days later that at least one of them is completely infested with mealybugs as shown in the photos. They were with my other plants which are now probably also infested. HORRIBLE EXPERIENCE. You'd think there would be proper precautions set in place for a plant this badly infested to be sold (mind you this orchid was sitting with all the other orchids they have for sale here) I will never be back. You guys should be looked into because HOW does this happen???

Edit: in response to the reply on my review.. ARE YOU CRAZY? why would I want to EXCHANGE for a different plant that will also be infested with bugs? The succulent I also purchased from you all was completely infested with SPIDER MITES too which I hadnt realized until weeks later when it was too late. You all clearly have problems if you are selling plants THAT consumed with pests and believing YOU aren't the issue. I will stick to local stores in lexington that dont sell infested products, thanks! Overpriced and clearly ran by the most obtuse individuals...