Carnton — Local services in Franklin

I had a beautiful wedding here, the grounds are well kept and the mansion was gorgeous. We spent a lot of money on this venue with a lot of promises made from our original venue planner savannah who was very sweet and helpful. Unfortunately the woman who took over our rental, her name was Hannah, was extremely rude and hard to work with.

We went for the walk through two weeks before the wedding to solidify all of our plans and she refused to allow us to do a lot of the things we had been planning. We had already cleared all of these things with our original planner, savannah. So it was extremely frustrating for us to have to replan the wedding we had taken a year to plan. She wasn't kind about it either, she was very rude and short with us, her attitude was "not my problem". Additionally they were having a summer camp going on while we were walking through that they didn't tell us about, so we had to rush through the walk through while gettin a lot of bad information.

She called the police on our groomsmen for drinking outside before 5 pm, they didn't know they weren't allowed to drink in that location before 5pm. So police showed up on my wedding day, causing a lot of drama and adding stress to the already stressful day. She was extremely rude to my father, who is a very kind person. My father on my wedding day had to talk to the cops and try to ensure that they didn't ruin my day.

She then came to my wedding in a tydye shirt and cut off jeans to break everything down way earlier than we were told that we needed to be out. She was rude to my vendors, my planner, my family, and my guests. I'm very disappointed in my experience with carnton, but had a beautiful wedding there despite the fact that this happened.

It rained on my wedding day, so my aunt used a wash cloth from the bridal suite to wipe off the chairs for the ceremony and it got misplaced. Hannah was very upset over this one washcloth, yelling at my bridal party and mother that if she didn't find the wash cloth she would be charging us for the entire set. Eventually it was found, thank god. Must have been a golden wash cloth.

Also, be aware that if you leave any trash bags anywhere that isn't the dumpster (in our case on the ground near the dumpster) the venue will charge you 100$ PER BAG. My mom was hit with more fees the day after the wedding, when she had already payed over 4000$ for the use of the venue.

I feel that Hannah doesn't have the personality to work with brides, she didnt seem to be happy for us and honestly just acted like she wanted to go home the whole day. I had hoped she was just not going to be there for it, but sadly she was. Unfortunately I had to give a 3 star review because of this, I hope other brides see this and know not to work with Hannah, even though carnton is beautiful.

We have emailed the owner of the business, her boss, weeks ago and have still not heard anything back. It's very unprofessional and rude. Hope to hear back so we can know that, at the very least, he's aware of her attitude problem and can coach her on this. I sincerely hope another bride doesn't have to go through this on her...

Very cool historical site. My parents and I went with my 11 month old twins for the basic tour. It was $18 a person. There were several other people there and I had to carry the babies because no strollers or anything are allowed in the house due to all the antique furniture and stuff in there. I only got to see two rooms before I had to leave and give the babies a snack. The rooms were beautiful and all period correct with actual belongings from the house loaned by family members. The tour guide was very informative, my parents said upstairs and downstairs was really neat. I missed most of the tour but one of the employees was really sweet and gave me a little booklet thing so I could read and look at pictures of what I missed. If you pay for the basic tour you can still walk the grounds to see the garden, slave house, smoke house, spring house etc by yourself. The ground was hilly and bumpy so I wouldn't recommend pushing a stroller on it. Everything is maintained well and there are several signs explaining what things are. Right next door is the Confederate and McGavock family cemetery (including some of the slaves). The cemetery has several signs with information about it. Pretty sad past but very interesting. There's also a gift shop there where you buy your tour ticket. I wouldn't suggest bringing any small children here because they will be bored and it will be a struggle keeping them from touching things. Anyone handicapped would have a hard time you with all the standing and steep stairs to go upstairs plus all the walking outside. They have bathrooms right by the gift shop that were...

We got here, paid for the guided tour, and then began the experience.once inside the house, the tour guide started.it was OK, just seemed like he skipped over the history and facts. Basically, "long story short" type of deal.it wasn't very interesting and also he was not very passionate.we went to the next room, same thing.. then we start to move to the third room of the tour, and my 8 month old daughter makes a couple little sounds.nothing disruptive or loud in any way. Just a few little sounds.we move to the Greek revival room of the house, and she makes a couple noises here and there.each time, I get a rude look from the guide.we go to move into the next room, where everybody else already was, and he kinda just popped up in the door as my wife and I were going in and asks if we have a pacifier..basically in the tone of, you need to shut your child up..which my daughter breastfeeds, so the breast is the only thing we use..no fake stuff because she doesn't react well to those at all.BTW( my wife began breast feeding her as soon as she seemed a little too excited)so we tried our best to be considerate to others and still enjoy the tour...well...that didn't happen.as soon as he made the comment, we left.I wasn't going to deal with a rude guide. I do not feel like this tour was worth it in any way. Save your $40.00 and go have a nice dinner instead. I hope this helps you find something better to do...