Lucy's Consignment — Local services in Frederick

I decided to wait until I cooled off before writing this, but I'm still pretty upset. Everything was going fine until I was getting into my truck. A woman came rushing out and ordered me to stop. "Did your daughter take the Lego Set?" I nod, "Yes." a bit puzzled by the question. Her response? "She didn't pay for it!" Not a question, an accusation. (And technically true. She didn't pay for it. I Did.) "The tag is still on it." I take the item from my daughter and show my accuser that the tag was gone. After a brief pause, she asks me to wait so she can go inside and check something. I was tempted to leave, but that almost seems like an admission of guilt. So I wait. And wait. And wait. And then it starts to rain. I'm losing my patience and about to go in, when my accuser come out all smiles (Well, I'm certainly glad SHE'S happy.) "My mistake, you're good!"

No I'm not good. I'm angry. When you confront a customer, the approach should be, "Excuse me, Sir, but I'm not sure that you paid for one item. Would you mind if I checked?" When you discover your error, you're response should be, "I'm so Sorry, Sir. I've made a big mistake! I was confused and did not realize that you had paid for your daughter's Lego Set. Please forgive me."

With any luck, this will be a Learning Experience for the staff. Please let me know because it is unlikely that we will...

I'm an expecting first time mom who is very happy I found this store. I found some great and affordable maternity clothes when other nearby shops didn't sell them in store. In the three times I've gone, I've seen essentials such as clothes, baby wrap and other carriers, monitors, bottle warmers, diaper changing pads, diaper bags, cloth diapers and inserts, pack and plays, bassinets, strollers, high chairs, the list goes on. And more often than not the prices beat whatever you can find from people selling their own stuff on marketplace. Inventory changes quickly as they get new items multiple times a week. I'd...

Went for the first time yesterday. Walked in with that “first time customer” look. We were greeted right away and given an amazing tour of the place. Ginni was pleasant and has a very fun personality! We loved it. My wife was looking for maternity clothes. We walked out of there arms full, only spending $50. We would have spent that much on one pair of jeans at target. We might be going back in a few days since they receive and turnover so many items! A new favorite place for all things family as...