Fredericktown Chevrolet — Local services in Fredericktown

Totally horrible experience..1st I made an online service appointment at 0800. Showed up with my confirmation number, on time only to find out they had NO RECORD of my appointment 😒. Needless to say this was disappointing since I was trying to surprise my husband for Christmas... Since I was already there, I discussed my service needs (tires and oil change) with a "Service Assistant" who informed me no Chevy dealership stocks tires, they would need to be ordered and would be in the next day. I scheduled another appointment for the next day and was informed by "Service Assistant " if for some reasons tires did not show, I would be notified by him prior to my appointment time. The next day I had NOT received a call or voice mail telling me NOT TO ARRIVE. To be on the safe side, I called the dealership myself to verify if tires had arrived prior to leaving since it takes me 45 minutes to drive there. This is really where the fun begun!!! Of course received automated system, pressed number for SERVICE a female employee answered, I explained the above which she stated "you need parts" and immediately transferred me to that department . I then spoke to a male employee in parts, again explained the above and of course information on the vehicle...he stated "I don't remember ANY tires being ordered...who did you speak to?? Asked me again for vehicle information and then placed me on hold...he came back to the phone stated "there are no tires here for that truck". He then asked me my last name to look it up in the system and informed me there was NOTHING IN THE SYSTEM with my name... now my stomach is in knots.. Of course I was transferred to another person, explained my situation for the 3rd time, she stated " you need the parts department" I told her I just was speaking to someone in part's and he could not help! Again was asked who I spoke to!!! (I DIDN'T REALIZE I NEEDED TO WRITE EVERYONE'S NAME DOWN WHO I SPOKE TO...THIS DEALERSHIP IS NOT THAT BIG!!!) I was then transferred 2 more times, had spent over 20 minutes on the phone was gonna be late for an appointment that I assumed was scheduled but by your system I was NON EXISTENT!!! Now I'm extremely confused and frustrated..fo Igo or not go??...especially since this was a CHRISTMAS GIFT to my husband like stated before. Against my better judgment, I left the house, drove to dealership to attempt to get some face to face answers...of course the "Service Assistant " was not at his desk, when I asked the female service employee when would he be back? she stated "I'm not sure, but your tires are not in he called you!!!" ( little did she know that I had been on the phone with the dealership for over 20 minutes prior to my arrival with no answers and besides that there were NO OTHER IN COMING CALLS while I was on the phone) But the disturbing part as she OFFERED NO OTHER ASSISTANCE!!! What customer service, very concerning and disturbing. When I was driving back home is when I got a call from the Service Assistant....which was way way too late...I did not want to hear ANY EXCUSES!! I should have never scheduled another appointment, especially when your dealership had no record of the 1st one.....I would have never had to endure this whole situation, it was very frustrating, incredibly disappointing and totally...

Easy no pressure sales. After driving 50+ miles from my house, I feel like an honest and fair deal was made. The dealership made a little money and I saved some. My salesman (Jason Seitz) was straight forward on the deal, and has kept in contact with me while waiting on a few warranty item to be replaced. Overall, sales process was as painless as it can be dishing out that kind of money.The problem was the service. After the dealer allowed me an extended test drive, I took it home and gave it a good once over. In my review of the vehicle I found a handful of things I wanted taken care of before purchasing it. One of them was a simple air filter that was way past due to be changed, not by miliage but by condition. (They show you that one-hundred something point inspection and guess they forgot to include the air filter) I took the vehicle back on a Saturday and pointed out the things I found, the service manager agreed that all were warranty items and they had more than ample amount of time to order the parts. (GM is paying for them) for the upcoming workweek. **not claiming expertise but I have worked as an auto tech, even went to GM's training for an extent. The service dept. did not order until that fallowing Monday causing me to wait a week until I could pick up the vehicle. They DID allow me the use of the vehicle I traded in for that time. I look at it another way. I am paying for something that I cannot drive. All of the issues should have been taken care of under the dealer’s reconditioning costs, well before the vehicle hit the lot. Since I purchased the vehicle, the dealer did not have to sink the money into it and could claim it under warranty work. Putting that aside, they did the warranty work. I now have a new problem and after looking into it, there is a TSB that they did not do. The issue does coincide with one of the warranty issues, therefore they should have searched GM’s database and fixed it completely. After the waiting the service dept. pinned on GM and my frustration, I told them what would make me happy. In the end, no one at the dealership has the FORTITUDE to make a decision to make a customer happy. The sales manager claims it is a service thing, service manager claims it is a sales thing. I would only recomend this dealer to a friend for looking at pricing to use as leverage at...

I was told that the Ford Cmax was a very clean car (from a little old lady)over the phone and since the pictures online looked great. I agreed to trust the dealerships word on condition of car since I'm a 3.5hr drive one way to see it for myself. I had my financing done at my bank in my state a day prior to going so they sent the dealership my rate

As I'm making the 3.5hr ride I get a notification through my email that Fredericktown Chevrolet pulled my credit (hard inquiry)which I NEVER gave anyone authorization to do that which is why I had it done prior to going. I call immediately and the finance manager says it was a accident/ and or he didn't do it at all.(shady practice that brought my credit score down)

I get to the dealership and the car is dirty, with the scratches around every panel of car, rear bumper pushed in, front bumper rubbed..I asked Art(sales manager) why would you guys only put great pictures online but never tell me of cosmetics/fender benders knowing that I'm driving 8hr round trip to complete this transaction? Art(sales manager)told me that he couldn't focus on exterior of car because he didn't have enough money in the deal for that and that I it was a good price anyway. He said it would cost 800-1000 to make it right for you and all I can allow is 200 off the car which wasnt even a 1/4 of the bill I was going to get for these repairs that they never disclosed. I told him that had they been honest I wouldn't have wasted a days work, and even had my bank pull my credit plus cost of traveling to dealership(in the middle of nowhere) . I asked Art(sales manager)to do more on scratched up ,hit on front and back bumper car and he said no! So I, and my credit both took a hit from Fredricktown Chevrolet being inconsiderate and deceiving. PLEASE FIND A HONEST CAR DEALERSHIP TO WORK WITH THAT WON'T PULL YOUR CREDIT WITHOUT YOUR PERMISSION!

This is a real review, not a friends and...