Allaire Rehab & Nursing — Local services in Freehold Township

My mom fell in May. She laid on the floor for 17 hours. She had compression fractures in her spine and a broken elbow. She had Rhabdomyolysis from being on the floor so long. Upon examination she had COPD, nodules, blood clots and small collapses in her lungs. She stayed at the hospital (LIJ Valley Stream in NY) for two weeks while she stabilized. She couldn’t move herself at all and she had to be catheterized. After two weeks the hospital is ready to discharge her and I live in NJ so I can’t help her in NY. I found an inpatient acute rehab 10 minutes from my house. Allaire Rehab. This was the worst decision I could have made. Upon arrival which was late in the day, after 6 p.m. we learn that there were no meds or orders for meds that traveled with my mom. So, she spent the night in excruciating pain and didn’t get pain meds until some time the next day. The rehab closes at 8 and not only can you get locked in the building, there is nobody to answer the phone at night. I had to ask staff to let me out of the building and my mom was calling me in the middle of the night about her pain and there was nobody I could call to help her. I want to first say before telling you abut the horror of this place that the Rehab team of physical therapists are actually fantastic. Jordan and Chuck went above and beyond and really made great progress with my mom. If not for them, I would have had her transferred out. The abysmal nursing staff is what eventually led my mom to have to be taken to the ER in sepsis. She arrived with a level 2 bed sore that she got from laying in the hospital bed. Within two weeks that had turned into a level 3-4 under their care. I was there every day multiple times a day to make sure she was cleaned and Hoyer lifted out of her bed and eating her meals. I had to bring her food every day because the food there was so bad she wouldn’t eat it. I tasted it and it was all gross. Trying to get a nurse or aide to help was almost impossible and they always made me feel like I was bothering them. They had annoyed looks on their faces and annoyed tones in their voices. Not all of them but Allaire is so understaffed that this is the result. At about two weeks of my mom’s pain not being properly managed and not being moved enough she started to get chills and I noticed she was in decline. She was having trouble drinking her water, finding her mouth with the bottle. By the next morning, she was complaining of burning in the catheter area and I knew for sure she had an infection. I asked the nurses to look at her and one came in with a broken thermometer and never returned. I made the decision a few hours later to have her transferred to the ER. I will make a long story short by saying that I told them if they didn’t do this quickly I was going to call 911 myself. When she got to the ER at Jersey Shore, the team ascended on her and although there were people lining the hallways to be seen they put my mom in a bay immediately and started working her up because they knew she had sepsis and was close to septic shock. She had three sources of infection, UTI, pneumonia and the bed sore which was now between a level 3 and 4. Again to make a long story short her options were to get a debridement of the bed sore or take no action which leads to death. My mother chose hospice to finally end the suffering that she endured for 7 weeks. Allaire is not a place to put anyone that you love. I am not a litigious person and if I sued them I would probably win for sure. I don’t write this out of vengeance, I write this to protect other people from what my mother experienced. If you are a person who can get in and out of bed and you don’t care about how your food tastes and you don’t wear a diaper that needs to be changed and you just need some good rehab then maybe you will be fine here but God help you if you need to be moved or...

I can not express enough how horrific Allaire Rehab & Nursing is. Please, Please, do not place your loved ones here. Except for a few therapists, everyone else there is useless, incompetent, have horrible attitudes, and should not be in their field of work because they do not give a damn about their residents or those there for short term for Rehab. THEY ARE ALSO BIAS, including their Administrators. If you're a religious Jewish person, you seem to have Carte Blanche. They removed my husband from his initial, two-bed, room where he was by himself, and able to sleep and was told they were only moving him to a quiet room because they were bringing someone into his room who may be noisy. THEY ARE LIARS!!! They gave the room to a religious Jewish man, and he had the entire room to himself. My husband was moved to a disgusting, two-bed room, but it wasn't equally shared since my husband was given a very small portion of the filty room. His bed was up against a radiator, and when I complained, it fell on deaf ears, so I had him transferred out of there, but before I did, incompetent Aides or nurses would put dirty clothes in the draws or closet with freshly washed clothes. If your loved one is fully dependent on their assistance to go to the bathroom, they either make you wait unacceptable lengths of time to get to the bathroom, or place you on the toilet and forget about you, then throw your soiled clothes with urine into a draw with clean clothes. I needed to take all the clean clothes and rewash them, then clean the draws that wreaked of urine. My husband fell a few times under their care, and two of them, I was unaware of, but the last fall landed him in the hospital with a brain bleed and he came there with a brain injury after a horrific car accident. To add insult to injury, my husband left there with his sugar being 462. In the 50 years I know my husband, his sugar was ALWAYS under control and NEVER anywhere near that outrageous, unacceptable number. He was not properly monitored for his sugar, and I will continue to hold them responsible for any kidney damage they may have caused. I also needed to tell them to take a urine anlayisis several times only to fall on deaf ears, which found he had a urinary tract infection and why he was in discomfort. Their supervising nurse has a terrible attitude and should be on the unemployment line, and not one employee smiles or appears to enjoy their job. They walk around looking miserable, and if you ask them for something, they look at you as if you're a bother, tell you to give them a few minutes, and NEVER follow up. THIS PLACE SHOULD BE INVESTIGATED, AND THEY SHOULD CLOSE THEIR DOORS! I could go on and on with everything that is unacceptable with Allaire, but I would be here all day. I have never been so appalled and angry at their audacity to treat people as they do. They should all be ashamed of themselves, and they are certainly not to be trusted with your loved ones' care. DISPICABLE!...

If you love your family member, don’t put them here. My father needed to be transferred to a sub acute rehab for tbi. I read the google reviews and went to see the place, was satisfied in the moment. The 2nd floor renovation was nice and my father could have his own room and bathroom which was a huge plus for him. This was a huge mistake. There was a huge lack of communication amongst the staff for the entire month. Not one part of his treatment was satisfactory. The PT’s were very good with him, that was it. The gym was old and very crowded. They don’t stick to the shower schedule, they don’t follow the dietary restrictions, even if you’ve spoken to the dietician AND the kitchen, it was still not followed. I had to bring my father lunch/dinner every day. Meanwhile, they’re billing Medicare for his food. The staff when emptying the urinal jugs would get urine all over the toilet seat and leave it there. They would use damp washcloths to clean him after a bowel movement and then throw it in a plastic bin on the floor. One night my father called for help and was ignored for hours, so he picked up the phone and called 911. I caught one nurse about to give my father another patient’s medication until I said something. Most of the staff that I spoke with personally were very unhappy with the facility and agreed with my complaints....found this odd as they were a big part of the problem. Several of the male nurses didn’t care about their quality of service at all and it was very apparent. No compassion or empathy. I suppose this trickles down from management. One night my husband found him left in the dining room facing a corner sitting in his wheelchair; my father had been there for hours. This was after I complained that my father was being left and forgotten in his bed and needed more stimulation as he can’t manage moving around on his own. This was their answer?! I would complain to the case worker and I also had the opportunity to complain to one of the owners; he listened but did nothing and when I tried to phone him two days later about a problem, he never returned my call. The case worker assigned to my father I felt was too young and inexperienced for that kind of job. The only request she saw to for me was at the very end when my father needed a wheelchair and bed at home to accommodate him, and she put through the request. Every day my father was here, I would go home sick to my stomach. He was so miserable and depressed. I’m keeping my review short. I can go on and on about the problems in this facility. Keep looking if you love your...