Tractor Supply Co. — Local services in Gadsden

I approached cashier Gema with a wire stretcher I received for Christmas, receipt in hand and the item in a sealed original box. She said, , "you can't return something over a year". I told her she was mistaken, and that it was less than six months. In a frustrated voice she said "well, you can't return something after 30 days". I reminded her I hade a receipt and the item was in its unopened box. She just said it was the rule. I asked where this rule was written as there were no signs to that effect and it wasn't on my foot long receipt. She scurries to another cashier position and from somewhere pulled an obscure postcard pointing to it. I asked to see a manager. She first responded there was none available. When I said I would look for one she begrudgingly picked up the phone and spoke to someone. Next I see this young man (assistant manager stomping down the aisle toward me. She intercepted him and said something. He immediately approached me saying "you are not getting a refund, its over 30 days" never giving me a chance to speak. I asked how customers were supposed to know that and he said "because I said it". I told him to get me the lady manager (Melissa). He said she wasn't there (I thought I had seen her) and I needed to leave. I started to say something and he immediately shouted "Get out". I told him he was out of line...he about became hostile coming toward me shouting "Get out", I was actually in fear of my safety and should have called police. When I went to leave, a horseshoe fell from the cashier position and he yelled at me to pick it up. I told him I wouldn't and he stared irately, again "Get out now" and he followed me out. I returned to ask for an 800 number and he said "We don't have one" with another "Get out". This lunatic is going to cost Tractor Supply a serious assault lawsuit. I would not return to that store knowing he is still employed. I placed a call to TS customer service. The real, and very capable, store manager later called me and said she would correct the situation if I could bring the item back for a return in the morning. I did and was treated exceptionally well and quickly under Melissa's supervision by a wonderful cashier (Abby). That part...

I will NEVER do an online purchase from Tractor Supply again . I purchased a 7 ton log splitter online then decide it wasn't going to be big enough ,so I had them do a return and bought a 25 ton . This was on the 29 the of August that I had them do the return . It us now the 10 th of September and my money for the refund has not posted to my account . They td need they released the money on the 4th . Why the delay ,I don't know . Noone can really tell me anything . I have filed a dispute with my bank in hopes I can get my money back . It has now been several weeks and I'm out the 1000plus dollars for the 25 ton and over 600 for the 7 ton I don't even have . I did however get my 25 ton log splitter and so far, I'm happy with it . None the less, I won't be doing any more online business with Tractor Supply seeing it is that much of a headache to get a refund processed and back to the customer .As far as my local location,they have been good to do business with ,but I haven't had to return anything I...

If I could rate yall with a -10 I would in a heartbeat. Tractor Supply first opened their doors in 1940 and ur pets r welcome to come in. They r a pet friendly establishment. They have dog baths n grooming stations in the back for a reason. Well NOT Glencoe people!!! I just watched an employee literally come running out the door flailing his hands about running out a dog that just came in. U could see he was hot, scared and im sure thirsty in this heat. But he was ran out even though he clearly had a collar and name tags with a number around his neck and nobody wanted to help him. I pray if one of my dogs ever ran off that they NEVER go running inside TRACTOR SUPPLY IN GLENCOE FOR HELP!!! UR EMPLOYEE SHOULD BE ASHAMED. IM A HUGE ANIMAL LOVER AND YALL WILL NEVER GET ANY OF MY MONEY AGAIN. Meant to update... so after picking Jed up and calling his owner they were very grateful that I helped him get back home. He was literally the...