Antique City Mall — Local services in Gainesville

There is no doubt that if I walked in, purchased an item, and took it home I would write a wonderful review. Yes, I did just that. I left with a wonderful feeling about this business. (No different then with the previous owners; thirty years I have been a customer there) Had no doubt about the experience, conversation, and agreement with the owner. However, in addition, I experienced another side that the average customer would not experience. I found a piece I just loved. I wanted to take it with me but could not. No room in the vehicle! Three kids, dog, my husband and myself. The owner had no problem rolling out the red carpet. "We can hold it for you", said the owner. I told her that could not be possible. I had only two times in the future I could pick it up; Christmas and Spring Break. She said they had room in the back and would work with me if I would pay it in full. (That should have been my red flag; however, this would waive my 45 day pick up requirement; which unaware by me apparently changed to 30 days.) I was hesitant. It wasn't because of her kindness and apparent sincerity. It was because I was at the early stage in a cancer diagnosis. I just had surgery and the anesthesia was still clouding my thinking. She continued to push the issue. I told her my biggest concern was if I couldn't get there by Christmas then it would have to be Spring Break. I felt that was way too long. "Oh! That will not be a problem, she said. "We have plenty of room in the back." Well, I went with her invitation and paid in full for the furniture. Big Mistake. My son was reading everything with me. He knew what paperwork we read and signed and the receipt. I was only given a paper with general information on it. She had quickly copied the form and apologized that it wasnt filled out completely. I put in my name and phone number. Then she wanted my email. I told her that I never looked at my emails. I barely have enough time to keep up with my school emails; for I am a teacher. I told her the best way to contact me was through texting. They said they could do that. I knew I should not have agreed to this. I left with one of the two items I bought. I could not get to the antique store by Chrustmas but I was there the very first day of our Spring Break. The bottom line.....they confiscated my furniture. They gave me four copies of paperwork which 1.5 pieces I recognized and the rest I did not. They only had given me one on the day I paid for it. The owner wrote in the Christmas date but not the Spring Break date. They were very defensive, rude, and would not give me the answers to the questions I asked. I had to call 5 different times to get an answer to each question I asked before they would hang up on me. I told them I was not upset just wanting answers to why? This is what I walked away with. They treated me as a traveling buyer. They thought and think because I travel then they can get away with it. Also, those that walk in, buy, and leave will only experience the wonderful experience. Thank God I took the smaller piece with me. That was by chance because they didnt hand that to me.....I had to remind them. Please be aware. Make sure you get a copy of everything you sign. My paperwork changed. My son witnessed the entire transaction. He said, Mom there was nothing else on the paper you filled out." If it happened to me it can happen to you. ...

Have your purchases ready to buy before closing, they will tell you multiple times they are about to close and run you out of there. Spent about 150.00 but would have spent more if we had not been run off. Would hate to be a dealer there, lost sales because of rude staff. Maybe they should realize lots of people come in that are on their way home from vacation and found the place by accident and wanted to shop. But I digress, they will remind you 3 or 4 times they are closing soon as if you didn't hear the first 3 times. Won't be back.

You are not a large retail.chain, you are a small business that should do better than large chain stores. I have never been run out of a small business where I am spending money. We gave our info for our purchases as well as started a pile of items we were purchasing 20 mins before closing time but were reminded 3 times that the store would be closing in 20 mins. While paying one guy kept us there 20 mins past closing telling a story about an ex wife or something. We could have been looking and spending more than we did. Instead of getting on here arguing with paying customers maybe you should do better to help dealers and customers that are buying instead of...

My wife and I have shopped here four times and have not been disappointed. It is consignment store style, clean, very large with many booths. The prices are mostly reasonable but, of course, there are always those booth owners that put ridiculous prices on their items. The owners seem to be conscientious, they even check your driver's license matches your credit card. There's also a more relaxed atmosphere, unlike nearby Micanopy shopping district which was too much of a stuck-up artsy vibe. If you are thinking of going to the nearby shopping district, this is what I noticed. When I asked the store owner in the micanopy antique store District how much an item costs I was told I couldn't afford it and, in another store, I witnessed the owner rudely deny entry to a family because their very young child wasn't wearing a mask. A good business owner would have just offered a cheap mask or at least not been rude. The place was way overpriced anyway. We will definitely return to the Antique City...