Wild Bill's Appliance and Repair — Local services in Geneva

My husband and I normally fix our own appliances, but we were busy and decided to support a local business. We had only heard good things about Wild Bill's.

My husband dropped our front loader Samsung washing machine off at Wild Bill's in February. It's about 3 years old. After about a week, he called to check on the progress. He was told by a woman, that the parts were ordered. About a week after that, he called once again and was told that those parts didn't fix the washer, and they had to figure out what other part needed to be replaced. A couple weeks later we were told the parts needed were on backorder. We called over a dozen times over a three month period to check on the status of our washing machine. Every time we were told that they were either waiting on parts, or they hadn't had time to repair it yet. I had had enough of waiting, so I told my husband to just pick it up, and we will fix it ourselves. Upon arrival, he was told by the woman up front that she didn't know what we owed on it and had to speak to Bill. He said okay and returned back a couple of days later. The woman told him the same thing, that she hadnt been able to talk to Bill yet, but that our machine was over in the corner with all the other machines they were working on. He told he would be back the following day (Friday) and he was going to be picking up the machine, regardless of if it was fixed or not.

Yesterday, Friday June 13, my husband arrived to pick up our washing machine and the woman tried to give the same excuses. My husband said absolutely not, I am taking our machine. At that point, a service technician overheard the conversation, and told my husband that our machine was not there- that it was scraped out a month and a half ago because it wouldn't be worth fixing. He said that we were called and not reached. This is absolutely incorrect as we had been consistently calling to check on the machine over the past few months, and never once we were quoted on a price on repairs, or even their diagnosis on what was actually wrong with it. Even if it wasnt worth fixing, that should have been our decision to make, not to mention that we could have kept it for parts. As my husband was explaining how they were incorrect, and that we had never been notified, the woman told him "well we could charge you for the parts and labor that we used on it." Excuse me... you mean to tell me that you junked our washer with no notice, no conversation, led us to believe for all this time that it was being worked on (even up to this day), and then you have the nerve to say well at least we aren't charging you for what we did. At this point my husband told the woman that we would be pursuing legal action.

I will give them the benefit of the doubt that this was a clerical mistake, being that their office area has documents stacked everywhere and looks completely disorganized, but no apology was given, no solutions suggested.

As someone who has been managing business for over 20 years, I find this entire situation completely unprofessional. What a great way to lose business. If you are too busy to take on a project, simply tell your customers that. Don't give them the run around and then continually lie...

Speed Queen Washer & Dryer Repairs After 11 years of great service with GE Profile's, it was time to replace, Speed Queen was the most recommended brand. All new products had only a one or two year warranties, SQ had the best, which was 5 years. We found that SQ retailer's were scarce in our area, but based on recommendations and warranties we purchased SQ online from a large dealer in another part of the country. We paid extra for installation, which was done by the delivering driver. Problem One-Dryer - Small Door Clip on dryer door failed. No local SQ Repair Service, SQ had to rely on a SQ approved repair service about 90 miles away, who provided service in our area, weekly. Weekly meant; set an appointment, wait for Friday service call, then wait another week for part to arrive from SQ and the repair. SQ weak repair system resulted in two weeks of laundromat visits. Problem Two - Washer would not spin water from load. Required 2 service calls, 2 weeks apart, to replace a drain pump. Repairman declared it 'fixed', after twp more weekly to the laundromat. Soon after, washer again would not spin-out water. We had reason to suspect the problem was actually related to 'weak and worn' shock absorbers, but the two tech's were sure the pump had been the problem. They were sure our problem was caused by'over-loading' the washer and that we should limit the loads to only light to medium size loads. This was 'bad advice, and did not work'. The Tech's also said that if the shocks were weak', SQ would only send them one 'shock' at a time, and there were 4 shocks on the machine. We then 'Gave Up' on out-of-state repair firms, and after digging, we connected with 'Alliance Appliances', who is affiliated with SQ, and were helped by a concerned lady who re-assigned us to another approved SQ repair firm, who was only about 40 miles away. That SQ repair firm is: Wild Bill's Appliance and Repair, Geneva, Alabama Wild Bill's is a husband and wife team (Bill and Audra) who have been servicing appliances for a long time, and they are the best. Audra called same day to schedule a time for Bill. The following day Bill determined that: (1) The drain hose was pinched, probably caused by a faulty initial installation (2) All 4 shocks were bad, probably as a result of 'pinched drain hose strain' Bill had all required shocks 'on his truck', no two week delay awaiting parts shipping. He replaced all four, fixed the drain hose problem, and tested both machines, all in about 3 hours. Wild Bill's really know their business, and we strongly believe them to be the 'best' appliance repair firm in a wide area of AL/FL/ and GA. SQ machines are high-quality, and high-priced, we expect them to perform at high-levels. Both of our SQ machines now work perfectly, thanks to Audra...

I bought a GE slide on range in June from Home Depot in Ft Walton. I noticed the red light staying on even after the stove was off and cool. Since it was under the manufacturer’s warranty, I called GE and they sent a referral to an appliance repair agent in the Panhandle who provided poor service and little to no communication over several weeks of unanswered texts, voicemails etc. I called GE (now Bodewell) who said there were no GE service techs in my zip code. I had used Wild Bill’s Appliance from Geneva, AL years ago with my washer and they were excellent. GE said they were GE certified so we called. From the start, Audra in the office was courteous, empathetic , and responsive. The owner, Billy Brown and his associate, Eddie, called with an ETA and showed up as promised. They completed a thorough diagnostic check, ordered parts asap, and promised to call when parts arrived. While the parts did take over a week, They communicated every step of the way, and Billy and Eddie returned and replaced 5 computer boards and tested every function on my stove to ensure repairs. Their visit was over in just over a half hour. Works like a charm! I strongly recommend them for their experience, communication, and integrity. Excellent service! ...