Good Find Furniture — Local services in Georgetown

If I could give this a zero star experience, I would. I ordered my sectional in early March for delivery in early May. After seeing if they were going to deliver it on my move in, they tell me they don’t have the product in stock...they tried to inform me that since other things were going on in the world, they weren’t going to worry about my issue for their mistake... that’s not the way you talk to a customer.

Then, I order something just because I want to be in the confines of my own home and feel at home and all of a sudden, they send me the wrong sectional. I had told the previous rep that I needed a reversible sectional but it wasn’t notated on the account. They wouldn’t take accountability for their mistake and so I’m stuck with a sectional I can’t use...so I have to return this to Goodwill and now be left with no furniture. Terrible service all the way around. Do business with them at your own peril and go directly to the store to talk to them because over the phone service...

Not to get me wrong, the company had a great selection of items to chose from, but I had a very bad experience when I opened my boxes and put my couch together and was missing items. I called the warehouse and they said they would get the missing items out when the delivery truck is available in my area, well let’s just say the drivers truck never made it near me and I never got my missing items until I drove to Georgetown to get them. I was texting with Lori and she apparently blocked my number due to me texting her and asking for an eta of the missing items. She was very rude and had no customer service skills at all. I would recommend service to them but if you don’t have time for the BS, look elsewhere. Save you from...

Should be a 0 star. Stayed home from work on delivery day and they didnt show. They finally got this right on the 3rd try but did not apologize or compensate. They delivered a damaged couch and when I called Tracey she was extremely rude. Told me that she didnt care and hung up. Granted, she did text me later to apologize and say she was having a bad week, but very unprofessional. She promised to replace the couch and ghosted me. Still have not heard back. AWFUL experience. I am writing to the BBB, I encourage you all that have been ripped off to...