Gilbert General Store — Local services in Gilbert

My first experience in Gilbert could have been one of the most frustrating and disappointing trips in recent memory due to Mother Nature, but Betty, Zack, and the rest of the staff mobilized to make sure that didn’t happen. I was with a BSA troop of 24 scouts and adults that traveled over 5 hours to canoe and camp on the Buffalo River for 30 miles over 3 days. We were greeted with “welcome troop 219!” signs pointing us to our group camp which was very large and with level areas for tents. The plan was to stay one night in camp and the rest on the river, but the staff and scout leaders realized that was not a safe plan due to weather and worked together to form a new plan. They not only allowed us to stay beyond our planned one night, but they opened up a pavilion beside the general store for our entire troop to sleep and act as base camp for the remainder of our trip, and worked with the troop to get as many canoe trips as possible for the scouts. That flexibility and kindness saved our trip, and I could not be more grateful. The canoes and lifejackets were all in great condition and ready for us on the river. I’m beyond happy and will be back with my...

Zero stars but forced to give one!! Me and my boyfriend booked a canoe trip w them recently. We accidentally booked 2 boats instead of 1. We caught the mistake less than 12 hours after our booking and called, sure that we could cancel one canoe. My boyfriend called and the staff, including the manager, were very rude to him. They lectured him about reading their policy and “making better choices.”

It’s amazing that they work in tourism, treating customers this way. They refused to let us cancel 1 boat, and were so unpleasant we booked with Buffalo River Outfitters instead. They were great!

The lady who owns our cabin was so shocked at the treatment we got from Gilbert General Store that she is taking them off her website as a recommended company!

There are several float trip companies in this part of Arkansas/Buffalo River. Do yourself a favor and use...

Out of several different outfits to choose from to rent canoe's on the Buffalo, we chose this one and were very happy with our choice! I called first with a slew of questions (we are from out of town and have never floated The Buffalo) A very friendly gal named Darcy answered the phone and had a quick answer to every single one of my questions. This was also one of the only outfits that did not require you to be there at a very specific time to be shuttled out. We went with the shorter float which took us about 3 hours. Beautiful and calm section of the river, no white water. We were kindly shuttled with all of our equipment up river and told where to get out. Once we did, we were loaded back up and shuttled back to our truck. Wonderful experience and nice family...