AV Tech - Home & Car Audio & Video — Local services in Gillette

Had a stereo and sub installed. Estimate was $250 final charge was $378.

On the way home, check engine light went on and gas gauge was fluttering. Codes pulled for theft deterrent system loss of communication and evap sensor bad ground.

Returned to the stereo store but the owner said there was no way the stereo install could be responsible and I would need to take it to a mechanic.

Mechanic said it was most likely the stereo install and would be expensive to diagnose without knowing what the stereo installer did. Said the stereo install could have damaged the BCM, instrument cluster, or sensors.

Took it back to av tech but they were more interested in arguing than fixing the problem. Said they weren't responsible and the problems showing up right after install was just a coincidence. Said I would need a written letter from my mechanic saying that they were to blame.

I told them I was more interested in fixing the problem than establishing blame. After much arguing eventually convinced them to take a look. Codes cleared (hopefully for good) but gauge still flutters.

Would not have bothered to leave a bad review if they had been more professional about accepting the obvious possibility that disconnecting the battery and wiring up stereo equipment could cause...

I originally visited this shop back in late June, had a head unit installed, and shortly after had subs and an amp installed. After around two weeks later the subs completely stopped working, and upon further investigation it was throwing sparks in my trunk due to the installation with the positive and negative wires on the speaker touching out the ends of the connectors, causing the wire to melt and attempt to weld together. There was also a razor blade, and a makeshift razor blade (made out of wood, a blade, and electrical tape) left in my car. I went back expecting this problem to be fixed, especially upon the return of the snap on blade to the owner. An argument took place for 5-10 minutes that it were my fault it was shorting out in my trunk for messing with settings on the amp (I know nothing about speakers, I brought it to them, so I don’t screw with it) and that I needed to cough up the money for what happened, after a small fire started in my trunk. In the end the owner who didn’t hear the argument(big thanks to him) allowed me to take my car free of charge, thus the second star. Check your connections if...

My boyfriend called on 8/31/22 to make an appointment for the next day (9/1/22) at 2. The lady told him that he was good to come in at 2 after he was off work. We show up, the doors are locked and he tried calling them and it goes straight to voicemail saying there was a football game and a birthday party going on so they closed the store early. Why make an appointment if they’re not going to follow through with it? Why didn’t they reach out to him to let him know they were closing the store at the exact time he was supposed to come in for an appointment? He gave the lady he was talking to his phone number. Tried calling again today (9/2/22) to see if he could come in to get some work done and they said they were “too busy” and to stop by next week. Very unreliable....