D Best Massage & Head Spa — Local services in Glendale

Today is my birthday, and the last thing I want to be doing is crying in my car leaving a review about an experience I had that I was so looking forward to. I have seen so many amazing reviews and Tik Toks about a scalp massage, I told my husband this is what I wanted for my birthday. My review is made solely on my experience in Anthem, as I cannot attest the one in Glendale.

Positives first: my husband was able to book, and then change my appointment time, without any concerns. The customer service online was a breeze. Upon my arrival, I was met by the nicest worker whose spirit was so wonderful and sweet. She is the reason I am even giving it two stars. She didn't have me sign any paperwork, she just went over somebody else's with me to ensure she knew the answers I would have answered. This was bizarre to me because I arrived almost 15 minutes early to fill out any paperwork I needed to.

The massage itself was okay; the pressure on my scalp was hard but fine. The staff did check regarding my comfort and the pressure throughout the massage, but otherwise let me relax to the music - which I appreciated.

However, the scalp service that I had during and following the massage was anything but relaxing. I did not receive a scalp analysis, which I thought I read was a part of the 90 minute service paid for. She didn't look at my scalp at all. Then, during certain parts of the massage, I felt my hair being ripped out. This was confirmed when I got up and a chunk of hair in the bowl (pictures attached will show front sections of my hair that are now missing or broken). One tool .... best described in my house as the head scratcher, got stuck in my hair and she spent a few minutes trying to get it out without ripping any more of my hair out. The gloves appeared to make the massage worse, but I didn't ask for her to remove them because I don't know their policy.

Like another review said: "The head massage wasn't bad, but not comparable to a wash at a Dry Bar or even your local hair stylist."

When I got my hair blow dried, my hair was an absolute rat nest. When she went to then brush it out, it was extremely tangled and due to the sensitivity of my scalp, it hurt. She asked if I wanted "tamer "in my hair, which I was grateful for because I'm assuming that was the only heat protectant I was going to get on my hair. Then, when I read the bottle, I realized it wasn't even heat protectant, it was leave in conditioner. She then half blow dried my hair and asked me if it was "good enough ". She proceeded to then put serum in my hair and told me I was not to blow dry my hair or wash it until maybe tomorrow night. There is no way I can go to work like this tomorrow, so I will be going home now and trying to salvage my hair.

Still, I gave the staff $20 as a tip, and proceeded to go into my car and cry. This is not the way I thought my birthday afternoon would end up. I definitely would not recommend this place if your hair care matters. Though scalp treatment is important, if they're not taking care of your hair, I don't...

I struggled with the idea of leaving this review, because I know the impact that reviews can have on a business. But ultimately, I felt it was the right thing to do so that there is transparency for others.

I’ll start with the positives. I was able to book my appointments the day before and received immediate confirmation, and pleasant / friendly messages from the business. In person, everyone there mirrored the friendly and professional demeanor I received initially in those texts. And while that is great and what almost prevented me from sharing my experience, I will next go into the reasoning behind my rating.

I saw this business on Instagram and the videos of the head spa looked amazing. As a busy mom, I rarely have (or make) time for myself. I decided to book a 60 min massage and 60 min head spa treatment for the “ultimate self care Sunday”. I was so excited!

The massage was fine. The woman was very nice and did check in’s with me about the pressure throughout the massage, but otherwise let me relax to the music - which I appreciated.

However, the head spa service that I had following the massage was anything but relaxing (and that was the part of the appointment I was most looking forward to). I did not receive the hair analysis, which I was looking forward to, because the machine wasn’t working. Disappointing but I understand these things can happen. So once the head spa service began, my hair felt as if it was being ripped out of my head with every movement. I believe this was due to the gloves, so she removed them. The head massage wasn’t bad, but not comparable to a wash at a Dry Bar or even your local hair stylist. I could’ve honestly bribed one of my kids into doing this for me for much less than the price I paid for this service. It was stressful because with every movement I felt my hair becoming more tangled and little strands being ripped out.

Afterwards, I could feel and see the tangled mess my hair had become. There was a little leave in conditioner sprayed (thankfully) but I was pretty shocked that was the only product available or used at this point - especially given the state of my hair in that moment. No heat protector spray before using a hot blow dryer. No detangler available or serum. The brush used was not the best and I’d recommend having different brushes available for different hair types. By the end, my hair was not fully brushed or dry, but when she asked me if it was fine - I said ok and I would finish it myself. Mostly because I was worried about how much hair had been pulled out already.

I’m not the type to complain or cause a scene. I tipped as if the service was great. And when they asked me before I left how it was, I said it was good and left, but sat in my car for a good 20 mins disappointed before driving home. It’s hard to justify the money I spent and I am sad that I am left feeling guilty for trying to do something nice for myself for once. I would not have felt this guilt if the experience was what the videos on...

I went to D Best to try their Head Spa massage based off of a promotional Tik Tok I came across for their head spa, and I was disappointed to say the very least. It was my first time ever at a head spa (which I told the girl who performed my services), and I honestly couldn't even tell you what I had done other than got my head scratched and hair washed. They promote this as a "luxurious" service, but it was basically just a glorified shampoo.

I got brought into a typical spa like room and was asked to change into the robe and lay on the table which was a cross between a normal massage bed with a shampoo bowl at the end. There was relaxing music playing and she put some sort of bright light facing my stomach, which I have no idea what that was for? And then the next 45-ish minutes were spent simply washing my hair and scratching my scalp. No comments were made to me about the health of my scalp/hair, just nothing at all in regards to my head, only a comment about how tight/stressed I was and needed a massage. At the end she brought me into a normal chair and started ROUGH blow drying my hair, not a single product was used or put on my hair before blow drying, and on top of it I also saw her grab the flat paddle brush she used on me that was filled with other peoples hair (gross). I walked out of there with the oiliest scalp (and not in a good "massage" way), and the driest ends of my hair I've ever felt in my life.

I would have loved for the girl to explain every step of what she was doing, and why she was doing it/how it benefits me. I didnt get the detailed scalp assessment that they promote, no one recommended any products for me like they promote, and this service just overall was not worth the $100 it cost me. Would I return if they charged $50 for it? Maybe, but I could never recommend this service for $100, it is just outright not worth that money. And then to harden the blow, immediately when you're brought out of your room and to the front desk to pay you are asked to join their membership program lol. Overall this place was extremely gimmick feeling and I felt like they are 100% taking advantage of this Tik Tok trend going around, and overcharging for a service they are...