The Pool Magician — Local services in Glendale

Our pool had a rather narrow cool deck material surrounding it; it had also been painted prior to our purchase of the home years ago - that made the cool deck too hot to walk on throughout most of our Arizona summers. After checking with friends, searching reviews across several internet sites, and getting three estimates, we decide to go with THE POOL MAGICIAN.

We had a complete remodel and expansion of our pool's deck and patio using travetine tiles. THE POOL MAGICIAN also emptied our pool, bead blasted and regrouted all the tile in the pool, and fixed a small leak in the underground pipes from our filter system. I could have purchased travetine tile from anyone, so what it boiled down to was professionalism, quality of work, and keeping me informed throughout the project. THE POOL MAGICIAN came through with 5 stars on all aspects of the job. They finished pretty much on the schedule outlined (something always happens to change the original time estimates) and we couldn't be more pleased with the outcome. They even saved me some money over the original estimate in that, after close inspection of the existing patio and pool deck integrity, they placed all the travertine over the existing structure. The project was finished about three weeks ago and the owner has been by to make sure everything met our expectations.

Bottom line here - make sure you compare THE POOL MAGICIAN to other contractors you may be considering. They might not be the least expensive, but, in my opinion, they're...

I had brand new pebble tech installed. They changed my pool guy and they ruined my new water all within 6 months. At first they tried to blame my new sand filter and the pool went green. Turns out they were overdosing my pool for CYA (after getting it tested by 2 stores, pulled from 2 different places one for each store).

They ruined my pool water and accepted that their pool guy ruined the chemistry but are still overdosing the pool with the replacement. Now I will need to partially empty the pool again after partially emptying and refilling already. Be careful. They were given a brand new pool system and STILL messed it up.

I believe it is because they are using test strips which are known to be inaccurate... Yet this is a pool company? Only some of their techs have the machine from what I was told. Not a good look.

I am finding a new company EVEN THOUGH it's a pain to find one. Id rather work on it myself than pay this company to continue to ruin my pool.

They used and abused my chemicals/pool and charged me for ruining my own water chemistry. 25k-30k gallon pool, not cheap and in the middle of summer.. I had to start double checking their work out of concern (before it went south due to their 'care') and it was basically me working on my own pool.

I hired them to take workload away from me, not add to it while charging me for...

Stay away from this place. William, the owner, does nothing but lie. He says he will take care of you personally but sends someone else. He does not show up when he says he will. I had my pool resurfaced. William told me it would take 10 days start to finish. It took 4 months. During the process they tried to install the wrong tile, I called William and he told me he would be here on a certain day to fix it and when he did not show up, I called his office only to find out he was in Hawaii for 2 weeks. When he finally finished I had a loose tile, I called William, it took 2 weeks to hear back from him. He sent one of his people to fix it and they damaged my pebble tech. It took several weeks and several phone calls to get it fixed. William should not be in business. I would not recommend this company to anyone. PS. You can tell when William is lying, his...