Deacon Jones Nissan, Llc — Local services in Goldsboro

Buyers Beware of Doing Business with Deacon Jones!

I would like to tell all my friends that I recently bought a car, but the truth is I was sold a car. The difference being I now have a severe case of buyer’s remorse. This is not because I don’t like the car or that I didn’t get a better interest rate, because I did. My remorse is the result of my overall experience with the dealership. I now regret driving nearly 65 miles from Raleigh to the Deacon Jones Nissan Dealership in Goldsboro, North Carolina. And I know my experience is not all that uncommon. This dealership fits perfectly the stereotypical crafty-salesman, high-pressure business model that many folks like me despise. Despite this, my issue is rather simple. After nearly walking out without buying a car and being approached by a couple of the high-pressure closers, I finally agreed to purchase the vehicle. However, from the beginning of the process, I communicated to the salesperson that whatever I decided upon related to the car I would not buy a car unless the tag, title and taxes were included. This was asked 2 more times during the completion of the sale— with the assurances that, indeed, all expenses related to the tag, title, and taxes would be covered. So you can believe me when I say that I was shocked when I received a bill from the Division of Motor Vehicles for $273.35. The “TAX” as it read had to be paid in order to complete the process related to my “TAG.” So when I called the dealership to see how they would cover the expense, I was told that they do not cover this tax because it was considered a “property tax” and that they have a sign posted that stated as much. After going around and around with the sales manager over verbiage and semantics I acquiesced. The problem I have with this company is one of integrity, as I feel they were not forthcoming and were dishonest in their sales presentation. While I understand that it is ultimately my responsibility to research and know about purchasing a vehicle in North Carolina, seeing that I had just relocated to the state only a few months prior, I believe that they could have disclosed all pertinent information to me related to any additional costs associated with the tag, title, and tax, seeing that the deal was contingent on these factors. The fact that they have a “sign” posted is telling. If a company feels the need to post a sign that states their policy for NOT covering property tax, then they are aware of the possible misunderstandings that might occur. I feel that the salesperson knew what I was asking for but intentionally withheld information from me in order to get me to buy the car. Had I known that the tag, title, and tax request meant that I would be subject to some additional costs related to them, I would not have purchased the vehicle. Thus, buyers beware! I go away from this experience feeling a bit cheated. And any company that is willing to cheat in the least bit to get a sale is one that certainly does not deserve my favorable review.

Truly, I was sold a car!

R....

Absolute worst dealership out there. I'd give it zero stars if I could. They removed my Facebook post on their page and blocked me because I told the truth, so they obviously want me to share my dad's experience with the world.

My dad was in the market to purchase a 2018 Altima and wanted to pay cash. Had cash in hand to do so. However Deacon Jones forced him to finance this vehicle instead so they could earn kickbacks on the deal. When we went into the finance department Jess...flat out lied to our face when I asked her..will this warranty add to the amount that is financed? She said "no it's included" To me this says...it's included in the amount you are paying for the car. Wouldn't you interpret it that way since she said it would not be an additional cost? Fast forward to seeing the finance agreement which had $4,000 more on the agreement than our actual agreement was.

This is absolutely fraud on their part and I will defend that statement to my grave Deacon Jones!

When we went back in, less than a month after purchasing the vehicle we were told, sure we can cancel the agreement and issue you a full refund. This was after listening to them try and tell me all the reasons why this is a great item to have and me telling them I've never been to a dealership that doesn't ask the client what warranty they would like to purchase. They want to push products on ppl and take their money for useless items. No one needs to prepay for oil changes and add finance charges to those oil changes so they end up costing twice as much once you reach the end of the agreement terms.

They ultimatly said it was a simple misunderstanding. It was actually a lie, but at this point I wanted my dad's 4k returned so we can all go on with our lives. However yesterday a check was sent to my dad for $800 not the $4k which was supposed to be sent to the finance company anyway.

So here we are, 2 months in on a finance agreement we didnt want, incurring finance charges we were trying to avoid, paying 4k more for a car than we agreed on. These people cannot be trusted and are in fact liars and criminals. They should...

After the incident with my brakes (two return trips to correct their mistake) I said that I would never take my truck to this dealership again, but I decided to give them another try recently when I needed a new battery. But once again, they failed. I had an appointment to drop my truck off on 20 Nov, so they told me that they ordered the battery and my truck would be ready on Friday, 24 Nov. The whole day (24 Nov) went by and I hadn't heard any updates on the status of my truck so I called only to find out that my new battery had not arrived but it would arrive on Monday, 27 Nov and I could pick up my truck. So Monday came and once again no phone call or update on my truck so I called again only to be told once again that the battery had not arrived but would be in the next day (Tuesday, 28 Nov) and someone would finally call me with an update. My battery arrived on Wednesday, 29 Nov, and I could finally pick up my truck. I understand that they couldn't control the battery shipment, but their customer service skills need some polishing. They had my truck, and good customer service would have been to at least call me to provide an update on the status of my truck. I should not have had to call multiple times to get an update. When they realized that my battery would not arrive on the day promised, and they would have my truck for another day the right thing to do would have been to call me with this update. It should've been automatic. Bottom line: Their customer service needs work. I did speak with the service manager, and he was apologetic and informed me that he would speak with his service representative. But once again, in light of this incident and the previous one with my brakes, I have decided not to take my truck back to Deacon Jones Nissan nor any other Deacon Jones dealer for service on any of my vehicles nor give a reference to them. I'd rather drive the 30+ minutes to Wilson, where I know the work will be completed right...