Music City Home Service Inc. — Local services in Goodlettsville

Music City Home Services Owner: Jim Manderschied

6/12/2020 - 1st Appointment Diagnosis: compressor fried $79 diagnostic fee, paid 6/12/2020 $905 quote to replace fridge with used fridge he had, or $1,200 parts/labor to fix compressor - took this second option, paid $945 total upon delivery, which he said would be the next day, and it wasn’t.

6/14/2020: Delivery/replacement of fridge At delivery, we requested 1) adjustment of right side french door, as it was sitting lower and missing bolt/nut at hinge and 2) ice maker bucket replacement since the one he brought over was cracked/damaged. Unprofessional during delivery: he arrived with his 18 year old son, and 10 year old daughter at 9:15 PM. As he and his son worked on hauling away the old refrigerator, and bringing in and installing the purchased refrigerator, his 10 year old daughter was in the kitchen, looking around at everything. Friendly child, and yet — why is there a child in my home? Delivery was completed and they left the premises at 10:45 PM.

We also noticed, after the fact, that the fridge we purchased is from 2014 per the manufacturer/model number. Jim had told us the fridge he had for us was from 2016.

It took Jim a very long time to bring over the replacement bucket and repair the door. He was non-responsive to texts and calls for days at a time, and would cancel/change tentative appointments. Only after expressing the possibility of me returning fridge under the 45 day warranty and getting a full refund, and to additionally write to the BBB, he responded immediately and showed up that same day. It had been at least 3 weeks after initial delivery, if not longer.

8/21/2020 - noticed items in “new” freezer were beginning to frost over, and the ice maker was leaking, and the fridge portion seemed to be warmer than normal.

8/23/2020: ice maker leaking water, ice cubes from dispenser always preceded by lots of water. Ice cubes were melty looking and misshapen. The fridge temp noticeably higher, and it’s been determined that the fridge is...

I wish I could leave 0 stars to this dishonest guy who doesn't have a clue about plumbing. Jim came to the house and supposedly snaked the main line at my property. During this process, he left the cleanout in the basement open and waste got all over everything. He lied to my tenant about leaving the cap loose and my tenant had to clean the mess up. Jim also pushed the water back up into my kitchen drain which caused the dishwasher to overflow onto the floor. I had to replace the floor. He was also given explicit instructions to put the toilet back into the house and he just left it outside on the patio. I made the mistake of paying him before confirming that he did the job so I didn't know about these problems until I got back into town. He didn't unclog the line because it was backed up again within 24 hours. I texted and confronted him about this and he took NO responsibility! He immediately went on the defense because he knew that he didn't do the job. I really should've sued this guy for the time and cost for repairing the kitchen floor. On the other hand, it wouldn't have been worth my time. I also don't want any contact with people like this in my life. I'm confident that any positive review is from an acquaintance or friend. There is no way Jim is this inconsistent with his work. I hope that my review will prevent someone else from hiring Jim so they don't have to have the...

So lucky we found Jim. After nearly three weeks of trying to find a plumber to service our rural area between Lebanon and Cookeville, I called him assuming he’d only service Nashville. He not only made the time for us, but had one of the most impressive and detailed systems for notifying when he would arrive and sending information about our problems. He quickly diagnosed the issue and, even though it was a day-long repair, made time to do it within two days. While completing the repair, he noticed a leak and dealt with it so efficiently on top of the other amount of work he came to do that he still finished on time. On top of all of this, he went to bat for me with my warranty company after the job was complete, which, in my experience, many repair services actively avoid. Plus, he has so many payment options through his billing service that he makes it easy for homeowners who can’t be on site for a service as time consuming as ours (we paid our deposit in person by check and were able to pay him the rest via his website when I was working out of town). We have a cluster of odd jobs left to do, and Jim is the first person I will call. Best experience I’ve had in Middle Tennessee (or anywhere else) with...