GTC Broadband, Inc. — Local services in Granby

Prices seem really high. They took a week and half to do my installation. I found out we already had the hookups so I called to cancel the instalation and to get a router to do it myself. They lied to me and said our house needed all new hookups. And it didnt, they charged me an $50 instalation fee for a guy to hook up a router. I called for a refund and the lady I talked to was extremely rude and called me a lier and the guy that hooked it up called me a lier and they both said they did a lot of work outside the house. The guy pulled up was met at his truck and then walked straight inside. Hooked up the router and then left. I have a total of 3 witnesses that said they seen him only hook up a router and leave. They are rude to customers and obviously scanning people...

We paid to have a data drop done on our house almost a month and a half ago before we can even have our internet installed. Still no internet yet and just got our fiber ran this week. Still have to have someone else come out before the technicians can even install???? This is the absolute worst customer service I’ve ever seen. When we call they either don’t answer their phones or give us excuses on why it isn’t done yet continuously saying “you’re at the top of our list.” Highly unprofessional and 10/10 will...

Poor service very spotty, gaming is just usable can't even have one xbox one COD let alone stream 2 just unacceptable for 2024 just over all poor quality for the high prices I was paying less for more gigs thur at@t for half of the service that this company...