Grand Mound Communications — Local services in Grand Mound

I am completely unpleased with Grand Mound as I have had internet installed only a month ago and have had more issues than most would care to deal with. First, being charged for the higher internet speeds when I was only receiving the slower speed because of a hookup error on their part. Thankfully I caught it and brought it to their attention. Secondly, my call list for them is unreal as I was having to call daily and multiple times because my internet was not working. After the headache and hassle, I was told I would be credited for the speed charge and for a month of internet as I was never even able to use it for the month. Came home to find my internet disconnected and was told "I cannot just not pay my bills" from the billing lady after being told by a tech that came by to replace my equipment that I was credited for the month. Excuse me, I'm not paying for something I've not been able to use. This place is the WORST! Unless you have NO choice, I would NOT...

For years I struggled (was frustrated) with my internet service that (at the time) was being provided by a cable company (MediaCom). Almost every week there was some glitch/outage.

Recently, Grand Mound Communications laid fiber optic cable in our neighborhood and invited me to join. Feeling that it could not be any worse (than what I had - MediaCom) - I switched.

It has been over a month now and I can report that thus far I have not had a single outage and service has remained steady. This folks is how service should be. ...

It is a good internet service but I am I pleased with the side of service being, I have never gotten what I am paying for. I am paying for 25mb, the highest package for my area and I will be lucky to get 3mb for a download. It literally takes all day to download something of any large size. I have had it take 45 mins to download a 400mb item. Signal strength and everything is all great even for a speed test but I never get 25 when I actually download something of even atleast half the speed of what I...