Renal Associates of West Michigan, P.C. — Local services in Grand Rapids Charter Township

I was ok using this office up until I lost my insurance. I no called no showed once due to getting my days mixed up, so that was on me. The second appointment I found out I lost my insurance and immediately called and canceled it and explained why I could not come in. They still decided to not cancel it. I just checked my VM and instead of calling to check and see what's going on I'm told I'll be discharged if I miss again. Well lucky me I now have better insurance that's not Medicaid and I can find a better office by getting help from my primary care doctor. Sometimes it's ok to not be so rude, and understand if I could afford a $1000 appointment out of pocket I would. But if I don't have insurance why would I not cancel an appointment. Immediately when I found out my insurance ended I called you! But once the rude voicemail was left on my phone, that was it for me. Atleast now I can get a second opinion because this lisinopril makes me feel horrible and I barely can...

The NP was friendly and professional. The office should move into a more appropriate and comfortable location. Parking is always a problem, the office is small and always crowded. I am sure the ramp doesn’t meet ADA guidelines and in a medical office for elderly and end stage kidney patients the stairs should be eliminated. Today the place was so crowded patients were standing in the ramp hindering my mobility and ability to get to the desk, patients had to move so I could get to the desk in my wheelchair, a woman in an electric wheelchair needed significant assistance in using the ramp because it’s not wide enough and the bend is to sharp. Solution: move to a more appropriate and accessible office for your patients…BTW: taking a patients D/L to use a wheelchair is ridiculous and insulting. You...

Well my child was in the ICU I left to go home while trying to get a hold of the doctor that saw him while I was gone I called the answering service I was told I would receive a phone call back, I waited 2 hours when I called back they said they needed more information like my last name, so instead of the answering service call me back to ask me more questions they left me on hold, when I left at the woman about and I just giggled she said that I could hang up and not call, and that she didn't need to have me laughing while she was talking and that I needed to be quiet so that she could speak and at that time that I had not said nothing completely disappointed if an answering service is the first point that people have to endure I would suggest going to...