Grandview Assisted Living — Local services in Grandview

I agree with others, if I could give no stars, I would. Went to visit a family member today. Absolutely nobody manning the reception desk. We found a button on the wall, thought it was a call button and pushed it 3 separate times, but nobody came. Finally called the facility. Pushed 1 for reception thinking maybe the person had to step away for a minute, but of course it went straight to voicemail. Hung up, called back and hit 2 for a staff member. Told the person we were there to visit but nobody at the front to let us in. She said we had to pull...Pull what, the button??? She said the door, I said it's locked. Finally somebody came to the door and pushed it open for us. That's when we learned push button on wall, then open door. There is no audible click or buzzer, like doors in other facilities, to let us know the door was unlocked and that's what the button was for. When I simply suggested they put up a sign so people know how to get in. The lady was very nasty and said "Well, it's not that hard." I told her it is if it's your first time here and you don't know how to get in. She said "Well, I didn't know" I told her "I know, that's why I suggest the sign." She said "well, it's not that hard to figure out, you don't have to have an attitude." I didn't have one until she made that comment. Extremely nasty employees and Extremely unprofessional attitudes. If they treat us in such a way, I can only imagine how the residents are treated. Utterly unacceptable!!! That employee who was so nasty should be fired or at the very least reprimanded. Why would you act in such a way to visitor?

Once inside the facility you are hit with this undeniable pungent smell of feces and urine. I expect places such as these to have certain smells. I have been in many of them before that smell of medications and some have had a slight smell of urine. However, this place was unbearable; it smelled more like a dog kennel than an assisted living facility. It is so sad that the employees of this place are obviously only there for a paycheck. They have no passion or pride in their job. The way we were treated is absolutely unacceptable. We found our loved one sitting outside with about 20 other residents. When we told them how we were treated, they ALL told us to report them. I don't care how many people give 5 star reviews (funny that those people left no comments) it's the opinion of the residents that count the most. Ask any resident at any time how they like living at Grandview Assisted Living and they will tell you they hate it. Ask them how they feel about the care they receive and they will ALL tell you they are treated very poorly and left with little to no dignity. Many of the residents are of sound mind. The state needs to investigate this facility and question the residents about the so-called care they receive. This facility should never have been licensed by the state. I will definitely be reporting them. It's ridiculous that they feel poor care and poor treatment of our loved ones is acceptable simply because they have a low income. They are not animals and deserve to be treated with dignity and respect. I guarantee you those employees would not even put one of their loved ones in that place.

Lastly, This is an extremely unsecure facility. There is absolutely nobody who sits at the reception desk, one of the workers even admitted to that. Anybody who knows how to unlock the door can just walk right in and wander around the building as they please. We were not asked who we were there for nor did they ask for ID's. We had to tell them who we wanted to see and instead of somebody walking us to his room they just gave us the room number and said if he's not there he is probably outside. So we were left to wander around the building, looking for our loved one.

For anybody who can afford a better place, please, please, please do your loved one a favor and do not put them in this facility. Many of the residents are depressed and are on waiting lists for...

I see so many awful reviews but most are more than 2 years ago. My husband has been at GAL only 3 months and my first impression, admittedly, was not favorable but, I feel compelled to review them now because they definitely are not a 1 or 2 star place. They have made great improvements just in the 3 months my husband has been there. He has never been soiled when I arrived and though it takes a little bit more time than I'd like when his call button is pushed, they do come and care for him.

There has been significant improvement in the outdoor spaces for residents, it is very pleasing to spend times in the patio areas.

If I could improve anything, it would be that staff make it a priority to be sure residents are getting enough hydration. There should be more attention to charting actual volumes of water or number of times a tumbler is filled in a day then take action if the resident is not drinking it. My husband had a glass of water out of his reach and without a lid on it so even if he could reach it, he would have poured it on himself.

Anyway, I look forward to seeing what more they do and wanted to have my voice heard as saying, I see improvements to the facility almost every week and I'm thankful for the staff for taking care of my husband now that I cannot...

If at all possible I would not have even left one star, but I had to. This place is ran like a prison. I have a close friend in there that I cannot take to the store or out for lunch. She is quite easy to transfer and it would be something that I could manage to do. My friend is really depressed because of this and the fact that this place offers very minimal to do with an aura of impending doom. If there is a good review on this place, it's most likely that they were paid well to leave it. There is nothing positive to say about this place. It's suppose to be an Assisted Living Facility but seriously it's more like a Prison and the welfare for the Resident is not even practiced here. If you are thinking about leaving a loved one at this facility, don't do it. I would not put anybody I loved and cared about in this facility. The staff are incompetent...