Nevada County Habitat For Humanity ReStore — Local services in Grass Valley

I was made to feel like a criminal by Mary, the manager, during today's visit. After purchasing my item, this older Caucasian woman dressed in a blue top (who I was later told was the manager) approached me in the parking lot and curtly demanded to see my receipt. I produced it and she compared the price on my item with the receipt, presumably to ensure I bought it (and didn't steal it or swapped tags with another item?). Then she handed it back to me without a word and started to walk back into the store. Nothing along the lines of "thank you, have a nice day" or any courtesy for patronizing their business.

As she entered the door to the Restore, she swung back around and snapped at me about my car being parked in the handicap spot if I'm not disabled. I personally am not, but my mother-in-law is, and my mother-in-law was still checking out her items, and we had the disabled placard hung up in the car. Again, not a single word after this. She did tell me my trunk wasn't closed fully though, so I appreciated that. I guess she had to have the last word?

I was made to feel like a criminal. I went to the counter where my mother-in-law was checking out and told her how the manager just rudely spoke to and treated me. The staff at the counter overheard and apologized and I replied it's not their fault.

It's obvious to me Mary hates her job, so for the sake of ensuring continued business by well-meaning customers, she should either show some respect or let someone who can smile take her job.

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Edit in response to Mary’s reply:

Not sure why Mary decided to edit her reply to greatly shorten it and remove her apology - guessing it’s because she didn’t want to publicly admit to her misconduct.

You claimed the placard wasn’t visible. Note the placard was not visible to you, especially from where you were standing at the entrance. Generally common courtesy is such that you ask if I have a placard, not just immediately assume I do not.

If you take a moment to put yourself in my position, you likely wouldn’t appreciate being treated and spoken to the way you spoke to me. Take that realization going forward with each customer/person you interact with going forward.

Lastly, telling me you love Habitat is incongruent with the insolent actions you displayed today. Unfortunately, unappreciated and unwelcome is exactly how you knew you made me feel today. I hope you treat your staff...

I'm giving 5 stars for customer service, it's been awesome every experience. Also, 5 stars because the program is actually building homes for struggling persons in our community who need a place to live. That recipient must contribute towards receiving the home, it's a great program. However, compared to other Restores, the prices at this one are really high and I've bought things that don't work. Also I think the location is a little far from town, recycling should become a bigger priority- but not the stores fault. All these things I think could be better if the community were to participate better. Donating our items when we are done with projects. Telling our construction and project people about this place as well as property management companies. Explain- Tax write offs for donations! : ) Letting neighbors know. They take used paint, left over nails and screws, odd...

Over the years, I have donated a lot to this store. However, they have become extremely picky about what/when they will/will not accept items. I understand if they become overstocked with items and can not accept more, but every time I was turned away, it was always with a rude tone; as if I should know better. A bit of courtesy in turning donations away would go a long way.

Unfortunately, after multiple trips of bringing in nice items to donate to support the community and repeatedly get turned away with attitude, I have given up on donating to them anymore. When I walked around the store yesterday, I was shocked at the exorbitant prices listed on many of the items. $110 listed on ONE 3 drawer oak set of base cabinets that were not in great shape. You can buy brand new cabinets...