Target — Local services in Greenacres

I have never had a bad experience at Target until today. I normally go to the Royal Palm Target, but the item I purchased for online pickup was only available at the Wellington South Target, which is still not far from me. So I go into the store because I received an e-mail that my order is ready for pickup. I pickup my order and thank goodness I looked in the bag before I left the store because the person who picked up the product picked up the wrong one. I asked the girl who helped me with my online order if she can tell me where I can find the aisle to get the correct item so I can do an exchange. I went to the aisle and long behold the product is not in stock. If the product I placed for an online pick up is not in store, how was the person able to fulfill the order in the first place?? Target normally sends you an email if the item is not in stock! So I went back to guest services and the same girl who helped me kept asking if I wanted a gift card. I kept telling her no I want it to go back on my card. She asked a lady for help and the lady said I can do an exchange, but I said “the correct item is not in store, that’s why I want a refund, the person picked up the wrong item.” They both said I should download the Target app so they can scan the barcode, since the barcode was not pulling up on the website. Still the girl could not compete the refund and then again she asked me if I wanted gift card 🤦🏾‍♀️. Another lady had to step in and she told me to do an exchange and again I said “the correct item is out of stock, that’s why I want a refund”. The lady then said since it’s same day I can’t return it. I asked her “So you want me to go home and come back tomorrow and then return it? She eventually completed the return and everything was resolved, but honestly this is not the first time I placed an online pick up order and received a different item. Next time an item is not in stock at my Royal Palm location, I will not place an order at Wellington South even if they “have it in stock”. Please update...

Disconcerting Shopping Experience Due to Overbearing Security

During my recent visit to our local Target, I encountered an issue that significantly detracted from the usual pleasant shopping experience I've come to expect from this store. I feel it's important to share this so that potential improvements can be considered.

From the moment my daughter and I entered the store, we noticed an unusual level of attention from the security staff. Throughout our shopping trip, we felt uncomfortably monitored, as if we were under suspicion. The security personnel followed us through various aisles, maintaining a close proximity that felt intrusive and frankly, quite unnerving.

This overzealous surveillance not only made us feel unwelcome but also cast a shadow over our sense of safety and privacy. Shopping, especially in a family-friendly store like Target, should be a relaxed and enjoyable experience. However, this time, it felt more like a scrutiny session, akin to what one might expect in a high-security facility, not a retail store.

I understand the necessity of security measures to prevent theft and ensure safety, but there's a fine line between vigilance and making customers feel like they are under constant watch. It's crucial for security personnel to strike a balance between performing their duties and respecting the comfort and privacy of shoppers.

I hope this feedback is taken as constructive criticism aimed at improving the shopping experience for all customers. A review of the security protocols and staff training in customer interaction might be beneficial in ensuring a welcoming atmosphere that aligns with the Target...

Store Manager Ashlee should be ashamed of herself! She should be driving an ice cream truck instead of being a manager!

I tried to purchase a hoverboard that was listed on sale for 50% off. The sign doesn’t state there are only specific colors on sale but the bar code dictates that when it gets scanned at checkout.

So now we as customers are supposed to read bar codes?

She was rude, unprofessional and admitted I was right but still continued to fight with me. She offered a 20% reduction which I thought was a smack in the face since she admitted she was wrong.

I called customer support, the reviewed my case told me to go back to the store and give Ashlee the the reference number. Of course she had “left” for the day. So another supervisor helped me.

Customer support looked at the picture of the sign, admitted the store made an error. Funny thing when I was back at the store the sign was removed, I guess I was correct.

Target is sending me a gift card more than the 50% price reduction. So a win for the customer!

I tried to educate Ashlee that this was a cut and dry case of a store error and that the customer is always right! In this case maybe she should of listened to me.

PS she was still in the store and refused to meet me, she was walking out when I was leaving the parking lot.

She should find another job!

PS does that sign speak about specific colors? I...