Morrow Brothers Ford, Inc. — Local services in Greenfield

I just bought a Ford Expedition from John Wellenkamp @ Morrow Brothers and were extremely happy with the process, the vehicle & the price. We scoured the USA for a specific vehicle for months and drove 1800 miles to get there! John held the vehicle for us without a deposit and even stayed late on Dec 30th to finalize our paperwork and get us on the road. They are responsive & helpful, but not pushy. Cordial, polite and just plain nice people. They also did our loan which was a tough one as it was a commercial loan for my business. We also got an extended warranty for less than what I was quoted directly by Ford. I have bought and owned 6-7 cars and this was the best experience I've had with a car salesperson and a car dealership in general - I do Real Estate sales myself so I understand and know 'the game' and there were no games with John - just straightforward & helpful. I can't recommend them enough - Contact John @ Morrow brothers for your next...

Poor service department. Scheduled a brake job and tire rotation a week in advance, dropped the truck off the night before, closing time the next day it still wasn't done. I asked them what i was supposed do do without a vehicle for the next day to which the lady in the service department scoffed and said " I dunno ". I scheduled in advance and told them exactly what I wanted done so they would have all the parts there. I will never take another vehicle there, I tried to support a small town business and got burned....

Reached out for pricing on several vehicles in my area. They said they would call me back. Never did. I reached through FB and they said the boss was t and would get back to me the next day. Never did. Going a different direction as a result. They were one of the few that had the vehicle I was looking for in stock which was good. Also they answered the phone professionally. Hopefully this review sparks some fire and someone gets back with me before I...