5/19 Update: I received my PC this morning! I just want to say, although this process made me a bit skeptical, my PC arrived unscathed and ready to roll. I had an issue on my end with an HDMI chord but it was at no fault of CobraType. The PC was shipped with a lot of stuffing for protection and the box was in good condition. The keyboard and mouse that was included arrived in a box that looked like it went through hell but both items worked so it didn't affect the functionality. I plan to buy a different set however, I am just not a fan of these but they will definitely do the job.
The PC is beautiful! Everything works and looks very well put together. I would like to say thank you to those who are working hard to keep up with the volume of orders. Especially to do that during a pandemic and still have reasonable processing time is astounding. There are things that I do feel could be addressed but overall I am very happy and would do business with CobraType in the future! THANK YOU!
5/13 Update: My PC has been in a "completed" and "shipped" state since May 4 and was expected to arrive May 7 but I have no received anything. This is beginning to get frustrating and I would appreciate some kind of update at the least.
Keeping in mind that the nation is undergoing a pandemic, it seems as though a huge spike in gaming devices has increased sales. I can understand the pressure CobraType is facing. I too have been experiencing a huge spike in sales so I am doing my best to remain patient.
As a customer, I am feeling a bit weary. The day I bought the PC I kicked myself in the rear-end and wished I had gone thru NeweEgg or Ebay, as they have an extremely high rating via Ebay. That actually helped ease my mind a bit. The CobraType website is very vague. Coming from a company that builds PC's, I'd expect a little more effort and functionality from the website. I decided to send an email with a few questions and although it took a day to respond, I still got a response. I had tried to call the company a couple times as well but got no answer, though there is an updated voicemail, which again, was reassuring.
As of my personal order, I placed it April 30 and recieved a shipping notification May 4. The tracking information states that my order is expected to arrive May 7 (3 days) but I highly doubt that based off reviews and the fact that FedEx has not received the PC for shipment, only the label had been created. Again, as a small business owner, often times I too practice preparing labels to better keep track of orders so that MAY be the case.
For anyone who is reading this as a customer, I hope that any of these reviews do not shy you away from buying small. MANY businesses are under a lot of scrutiny especially with the impact of COVID-19. If anyone from CobraType happens to read this, I hope you do not take this review as a derogatory or negative view of your company but just some input on my personal experience and maybe an idea for adjustments down the road.
Overall, I have already been charged for the PC and don't doubt that CobraType will follow through. However, it is a bit frustrating to deal with especially with the price tag. One can't help but have the thought of a possible scam in the back of their mind. If you opt to go with CobraType I would recommend shopping NewEgg or Ebay so at least you'll have something to fall back on. Definitely don't let the negativity of impatient / rude customers shy you away from a great product.
As of now I will have to give the overall experience a 2 star rating but will definitely adjust when I receive the PC. Thank you for all your hard work and I look forward to...
Read more
Learn more insights from Wanderboat AI.
