Storage Sense - Groves — Local services in Groves

I will not utilize this facility again for renting a U-Haul. I had a 10 AM reservation on a Saturday, but their office hours are from 9 AM to 1 PM. Upon my arrival, I was unable to access the gate due to a lack of a gate code. When I called the number posted on the gate, no one answered, and the call went to voicemail. Fortunately, another customer was exiting their storage unit, allowing me entry.

Once inside the facility, I proceeded to the office located at the back of the building, only to find it locked and unattended. When I called from inside, the phone again went to voicemail. I returned to my vehicle and contacted U-Haul to explain the situation. U-Haul attempted to reach the company on my behalf and noted that it was unusual for no one to be present, as they had both my reservation and another customer's reservation. I was uncertain whether the other customer was present, as they too would be unable to access the gate without a code.

Ultimately, after 30 minutes, U-Haul redirected me to a different location, which had only one truck available, and the staff there were very accommodating. While I appreciate the service provided by U-Haul, I will not use this storage facility again, as they have not returned my calls to address my...

HORRIBLE experience returning U-Haul trailer from STOREIT AT GROVES!! We were told to call U-Haul phone number to enter gate. We were on hold more than 25 min.on each of our cell phones to return Trailer.Thank goodness for a random man entering gate to his storage unit. We followed him in when it opened. Still on hold & twice someone answered then on hold again.Next morning I drove to Storeit to talk to them & get receipt. Assistant manager said this has happened before and she has Emailed U Haul about this problem.When I asked why didn't they give me gate code, she said she couldn't. I feel like this WAS PREVENTABLE. Terrible,VERY frustrating Experience! Storeit could have told us AHEAD of Time that getting inside gate would be impossible without a chance storage customer arrival ! Don't Rent from this place !I will tell anyone I know about this...

I have been with them for a few years storing a fifth wheel. Concrete flooring and a huge metal awning plenty clearance for space between each one and easy get in and out of. They have outlet for each one of you need to charge your batteries. We haven't had any problems. I would def get on the list though if this is something you have in mind. I Do Not recommend storing one w the uhaul place in orange tx right off the interstate. Alot break-in. And the cameras always come up missing. It also took on alot of water. I'm not sure bout this one. But I know ours has been very safe. It wasn't located there during Harvey it was after that. You can pay your bill over the phone w automated service. $128 for a 40 foot fifth wheel...