Reliable Parts — Local services in Haltom City

Was charged for a lifetime warranty on a dishwasher control panel. Wasn't given a choice whether or not I wanted to spend the extra money for the lifetime warranty. Kept my receipt, even have the original factory Whirlpool box the part came in. Today I was told my Whirlpool lifetime warranty was no good and I would have pay $200.00. Why? Because they went out of business. Who went out of business? Whirlpool? No. This business? That can't be it. I walked in the same door to the same show room with the same blue walls, where they sell the same parts. If you do business here, check your receipt. Don't let them charge you for the non-existent "Life Time Warranty". I will walk to Houston before I spend a dime to repair my rentals here. Ever. REPLY TO OWNER My name is Ray Flenniken. I am Denise's boyfriend. I wrote this review. There was no mistake. Every employee was looking at me and heard every word I said. I spoke very clearly. I presented my receipt for the purchase of a factory Whirlpool control panel, part #W10810424. On the receipt in black print LIFETIME WARRANTY. With a charge of just over $20.00. The lady said you have the part in St. Louis. I would need to pay $200.00 for her to order it. I unfolded the receipt and showed her LIFETIME WARRANTY. There were three other employees standing there. That would have been the time for one of them to speak up. If you doubt me ask your employees. I'm sure one of them found the part and receipt by the front door where I threw it. Like I said, I bought a new dishwasher and it wasn't a Whirlpool. I have also contacted Whirlpool. I thought they should know how an authorized dealer is handling their...

I seldom post Google reviews, but this place warrants praise. First off My refrigerator freezer compressor stopped operating properly and the freezer was defrosted. I expected the capacitor was failing, but beyond that had no idea what I was going to do (my google searches were exhausted). The place appears to be run completely by women, which I thought was pretty cool too. When I handed the cap to the woman at the counter asking if she had the replacement, she immediately took it and tested it. She responded “this capacitor is good”. My heart dropped. I said well I don’t know what else it could be, here are the symptoms. She had me tell another lady sitting at a desk behind the counter. The lady quickly responded, “Start Relay”. Of course they had three start relays in stock for that fridge. She asked me in reassurance, “it’s $70, is that ok?” I said “$70 or 2 grand for a new fridge? I’ll choose $70”. Sure enough I brought the part home, plugged it in, and Shazam! The fridge and freezer fired right up. Effectively saving me hundreds for a tech to come out plus parts, and thousands for a new fridge. Thank you ladies for a knowledgeable, friendly, fair priced experience. You guys have some Amazonian Wonder Women appliance powers! I’ll be back for more parts as needed, as well as those freakishly useful and affective sponges I also bought there. First use and my wife was like oh my gosh,...

I was looking for a Kenmore dryer timer and was qouted $145 plus tax at the store. A quick online search and I found the same OEM timer priced anywhere from $85-$97. I called and spoke with Suzanne who said they would not price match anything that wasn't from a Brick and Mortar store. I asked if they would come down any and I would come get the part today as opposed to waiting 2 days and saving approx $55. She just repeated the company line and added that she knows I couldn't drive anywhere in the area to find that part for that price so they wouldn't match it. In my eyes they were price gouging. They wouldn't budge. This is why people are going online for business now more than ever. You don't feel like you're getting gouged and If you're patient you can save a ton of money. I was willing to pay more for the part just to get it today but they wouldn't come down even a little. They have lost my business and I hope you consider this when you need parts as well. There are other appliance stores in the area that have what you're...