I have been using RWJ as my primary hospital for 11 years. I was admitted 3 times and most recently a fourth time. The quality of care from each of the three physicians seen on Jan 13 were sub-par. I never had my heart or lungs listened to until I was admitted to a floor and a nurse did this.
The doctor had his own agenda and refused to listen to what I had to say.
I told them from the get go that I was supposed to have surgery on my shoulder for completely torn rotator cuff and severe bone on bone. I told them I needed to reschedule. After three cat scans and my arm being pulled, stretched and turned, I had the MOST excruciating pain —-a 10 in my shoulder. The ER Doc refused anything for pain stating “ You are here for dizziness, not your shoulder.” I begged and pleaded for ice and my pain med (which I am prescribed) Finally I asked if I could just have a shot of Toradal.’
The Admitting doctor was the same way, the more I complained about my pain and it was extreme as it was popping in and out, the more the doctors ignored me. 2nd doctor actually said “ I do not care about your shoulder, it is not why you are here.” I remained in severe pain for 12 hours before I was given my prescribed pain med; not 1 but 2. I rarely get pain this excruciating.
No matter what I said to the physicians, they just refused pain meds ( Even the ones that they knew I had as a prescription). Never ever have I dealt with such heartless, incompetent physicians before. The horrific pain I had was from all the manipulating they had done. I did not arrive with shoulder pain.
The Nurses were kind, caring and even apologized for the doctor’s attitude.
The only professional that even listened to me and took me seriously was a Nurse Practitioner name Nancy.
After 2 days of testing and among one of the worst Neuro consults, I was discharged. I was admitted with no toothbrush, no toothpaste, no place to shower nor a wash cloth. I slept in my closes for the whole time.
While in the ER fr 1100 am until 4pm, I asked if I could get something to eat or drink. There was never any water provided in both the ER and on the floor that I was on. I had to continually ask for water.
In all, the nurses were by far the most caring, kind and understanding. They went above and beyond. But, I am not sure where they found these doctors, who were terribly full of themselves, had a horrific bedside manner and seems to lack an ounce of empathy.
If you go to the vet and bring your dog and they get injured while in the vets care, do they just total ignore it, or address the problem? If I was bleeding profusely after I fell in the hospital, should RWJ docs tell me that they could not attend to this because it was not the reason for my visit?
Among the absolute worst care I have ever received. I will never use this facility again and I encourage other the same. From now on, I will travel 25 miles to go to Princeton.
RWJ’s physicians felt like I was in a backwards, third world country. Everything this I said regarding my condition was completely ignored.
Upon discharge, a nurse did not go over any instructions at all. Did not provide me any information other than “See a Neurologist” They did not tell me that they called unnecessary meds into my pharmacy. Nothing.
I have been in the hospital enough times to know that the Nurse is supposed to go over what your treatment was, special instructions etc. None of this was done.
I will be contacting the Hospital Admin to advise of the same. If you can, avoid this place— they never go over any of your test results either.
AVOID AVOID AVOID
Follow up: A complaint was lodged with the Patient Advisory. I did receive 2 phone calls as well as a letter. I had told the ER dic that I could NOT have BP, blood work from my left arm. The doc ignored, staff ignored. I had severe pain due to the staff's refusal to listen to me. I just hope this does not happen to...
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