ADT Security Services — Local services in Hanover Township

Customer service is wretched. They confirmed my service appointment three times by email, four times by text. Their service tech didn’t show up so I called, they said he called out and they forgot to tell me. They said they’d send another guy and he’d call with an ETA. I never got a call. I called again and they offered to reschedule. I never got a call from the schedulers. They only have service appointments during regular working hours (if I was always home I wouldn’t need home security). I used a PTO day for this.

As follow up, someone did eventually show up 7 hours after the scheduled appointment. The service visit fee was supposed to be waived (bc of a camera malfunction) but wasn’t. As I don’t have time to spend hours on the phone with them I’m just paying the fee. It’s not the first billing error I’ve had with ADT. Previous error was for $100, I called four times, wasted hours of my life and never recouped my money. And to the PR rep responding to these Google reviews, please feel free to listen to my many phone calls and confirm the validity...

Terrible “alarm” system and terrible customer service. Called the Fire department to my house twice in the middle of the night when there was no fire, just the system malfunctioning. Never actually armed the security system when we left despite us manually doing it every time we left. Gave me a false intruder alarm and almost had the cops at my house. After 6 months we couldn’t take it anymore and disabled it, and yet we still have to pay monthly for their screwed up system otherwise I was told we’d be charged $1000 up front. DO NOT WASTE...

Had Ackerman for years and ADT purchased them and then the rate jumped up. I cancelled and got the run around calling three times with no action. They charged me a 30 cancellation fee which was way higher than the monthly and gave me a credit. I went thru everything to try and get my refund of overpayment. I finally received the payment after 4 phone calls and getting the run around. I would not recommend to anyone the way I...