Artes And Craft — Local services in Hartford Township

Update in response to owner…

OK, I’m not sure what is going on here, but I did not have this sort of experience here. The reason I drove three hours one-way was because of the reviews. My problem with both this review and the Google review is that I didn’t want to write so many words. Apparently I need to though because I am going to leave this final review of my visit to the store and then I’m going to unlike and unfollow. I wish all of you the best; this is my (and my friend Alex) experience…

I was so excited to come out on the road trip to check out the occult store that was so highly rated. My friend Alex came over to go with me and she had her mask. I inquired with her as to why and she said she noticed on the website that it looks like maybe they were wearing masks again. I was so glad she had told me that so that I had a mask to wear when I got there, as I have been vaccinated for months now but hadn’t got back into wearing masks since the Delta variant. I am both pro vaccine and pro mask… or rather anti-Covid! After traveling for three hours both my friend and I needed to go use the restroom. As we got out of the car to come into the store I grabbed my mask and then checked the door for the current mask policy. I didn’t see anything about masks on the door, but I noticed that the bathroom was not currently for public use so I opened the door to ask where the closest restroom was. From where they were seated I was told masks were necessary again so I took mine from my hand and put it on my face and asked about the bathroom after telling them I had been traveling for three hours. The only information I was given was that Rite Aid was a mile down the road. My friend and I went to use the restroom at Rite Aid. We came directly back to the store and entered again with masks on, and were never greeted or spoken to again until I bought a pair of earrings. Nobody mentioned the three hours driven. Nobody talked to us…period. I came expecting to leave a five star rating. I leave now reconfirming this one star rating. Enjoy this place all you want; my experience was very bad and my experience is valid.

My friend and I drove three hours across Michigan. We were so excited! We got there and there was no public restroom so we had to find one first. When we arrived back, we were not spoken to the entire time we browsed. Nobody asked if we needed help. The employees chitchatted amongst themselves. We were hoping for a reading. Nothing mentioned. We had to write our own cheat sheet for the rocks and crystals. The employees also asked us to write the price for them. No description available. I drove three hours and expected so much more. I am disappointed by the shop itself, but more so by the poor customer service. What a waste of a day! Six hours of driving for 30 minutes of...

My friend and I drove 3 hours, I had already mentioned to her that we may need masks. As we opened the door (didn’t even walk in yet.) , she had her mask in hand waiting to ask what the policy was. I had my mask on behind her just Incase. They weren’t very polite when telling us to put our masks on, they kind of wrote us off as Anti-maskers and treated us as such, when it wasn’t the case. we asked about using the restroom, they told us about the rite aid up the street. We didn’t fight them, we didn’t even give the slightest bit of attitude and we left. We came back and literally no one said anything to us, which is fine, we can browse on our own. But this left me feeling super uncomfortable while visiting because I felt I wasn’t even welcome. One guy behind the counter DID ask me if I needed any help finding anything about half way into the visit and he explained a little about the stuff behind the counter. We were bummed about the selection and did quietly talk about another store that we liked more, nothing wrong with that. We came expecting to spend a lot more money because obviously we expected there to be more things of interest, which there wasn’t and that’s fine. My friend wrote her review, which was completely based off her experience and her personal opinion, NOTHING wrong with that. Your store isn’t bad, and I’m sure other people will find things they enjoy. But I really don’t understand bashing a customer, completely turning around our story and making her look like an “Anti-masker” or “Anti-vaccine.” Thats simply just a coverup for your unwelcoming behavior. It’s really scary to see the lengths people will go to make themselves and their business look good. Like I said, your store wasn’t what we expected but I’m sure others will have a great time browsing. But honestly my review is just about the customer service, and that in itself is enough for me to never want to come back. I’m not even trying to be a Karen, I’m not trying to make the business look bad, we just simply weren’t...

My husband and I live in DC, recently we were visiting family in South Dakota and changed our whole route so that we could visit this shop. We were not disappointed. As everyone says (accurately) this place has it all. We are particularly interested in getting handmade products - things made by artisans, not soulless mega corporation sweat shops. If that's what you want, Artes and Craft delivers! We found all sorts of lovely things for our home altar and continue to be very pleased with the workmanship and quality. Selection aside, just visiting the shop is an experience. My husband and I spent four hours looking around, chatting with Paul, and enjoying the shop's strong energy (also accurately noted in the reviews). Paul, the owner on hand when we came in, is an impressive craftsmen, a very personable shopkeeper and a great conversationalist. We've been to our fair share of pagan shops, but Artes and Craft is...