Best kept secret for buying a rug online. Other companies buy their products and sell them under their own name for over twice as much. I called the number which went to a real person. Nitish answered all my questions and did everything he could to find me the rug I wanted. He wasn’t able to find it and told me right away, sending pictures of other ones he had. I went on the website and ordered one Saturday evening. The rug arrived Wednesday afternoon with a handwritten note from the woman who made the rug.
My only criticism is of the website. Some frustrating glitches, but other than that,...
Read moreThe day they said my rug shipped, they said it was lost. They didn't offer me a replacement, but refunded my money. It wasn't lost because they shipped me a cheap carpet runner instead. I believe they oversold the item, of which there were 2 left at the time of my purchase. It took me a long time to select that type & color rug for my bedroom & I was excited to receive it. Would give zero stars if I could. Awful customer service with an apologetic untruthful email of...
Read moreMY RUG WAS RECIEVED WAY BEFORE DUE , IT IS EXACTLY WHAT WAS PICTURED , COLORS R BRITE , QUALITY S OVER THE TOP AND IT LOOKS ABSOLUTELY BEAUTIFUL IN MY LIVING ROOM ! I COULD NOT HAVE ASKED FOR BETTER !! AND THE STAFF IS VERY INFORITIVE AND HELPFUL THEY SEEM TO GO OUT OF THERE WAY TO AWNSERVANY QUESTIONS AND GIVE WEB SITES TO HELP IF NEEDED , I WOULD ABSOLUTELY RECOMMEND THEM TO...
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