Heavener Auto and Tire — Local services in Heavener

Ray's shop not only fixed our brakes, Ray himself and a wrecker driver rescued us, our Ford Escape, our camper, and our dog from the mountainside where brake failure left us stranded. We weren't far from the main road through Winding Stair Recreation Area, but we were on a fairly steep gravel/dirt road a few days after the big thaw came to Oklahoma during the first week of March. We had found a campsite right before we noticed our brakes had failed, so we opted to sleep over before calling for help. We were going to need help anyway because the Escape had previously quit climbing on one of the hills, forcing us to find the campsite. We were on an utterly deserted road overnight -- no traffic passed us in 18 hours. We had cell service, and the next morning we called around to Mena and Muse, but only RC Wrecker at Heavener Auto and Tire was willing to make the trek up the mountain to us. Ray called me back, and based on my explanation of the road and car trouble, he came out with a 4x4 Dodge 1500 and a roll-back wrecker to ensure we had enough versatility in recovery equipment to cover our needs. Sure enough, we needed the Dodge to pull the loaded wrecker out of a muddy spot. A short trip to Heavener, a couple hours in the shop, and we were good to go. Warm hospitality and great conversation were complimentary. Thanks,...

Of the three times I’ve been to Heavener Auto and Tire, they’ve made mistakes twice and blamed me. The first time, my debit card wasn’t given back to me after my payment was processed. After returning to the shop to get it, I was told it was handed back to me (it was not). As soon as I left, I was called to notify they it was suddenly found in the parking lot. At my second visit, I set up an appointment for another day at 10:00am. I arrived on the set day and was notified that my appointment was at 1:00 and they wouldn’t be able to help me until then. I’m new to the Heavener area and I’m looking for quality work from a company with integrity. The work I received has been great, so far, but I refuse to continue to work with a company whose employees won’t stand up for a mistake that they made and then blames the error on...

My family and I are from OKC and were on a week long camping trip at a nearby lake and came into town on the 2nd day for some forgotten items and a bite to eat... low and behold we had radiator trouble as well and were sent to this shop for repairs. The staff was incredibly helpful and kind. I was certain this was going to ruin our vacation. I honestly feel like this shop went out of their way for us. The part was picked up from a nearby town and the car was fixed 2 days later. If you're in Heavener and have car trouble I reccomend this shop. Even the wonderful waitress at the Southern Bell talked them up and said we were in good hands. Such a kind and friendly town!! We will return ( but hopefully not for any more...