Nick's Towing and Auto — Local services in Hempfield Township

I don’t even know where to begin but let me start with five stars simply doesn’t even begin to justify this business! I was headed to Illinois from Virginia when my van broke down, it was 7:30 p.m.! Now… if you know anything about auto repair then you know for a fact that in order to find the parts you need as well as someone to paint repair your vehicle at that time of night all you need is one thing it’s called a miracle! Although I knew that my chances were slim to none I had no choice but to try. So I pulled out my phone searched my location, discovered I was in a town called Youngwood, Pennsylvania and started calling every part store, auto mechanic, tow truck, and body shop in the area. As I called each place on the list one by one they turned me down, until I reached a place called Nick‘s towing and auto. Much like everyone else I had called they two were closed but instead of saying “sorry we can’t help you, but good luck“, the woman on the other end asked me what was going on. I told her that I was stranded hundreds of miles away from home and needed my vehicle fixed right away. She told me that I had just missed the mechanic and that he was on his way home but she would give me a call right back. Because of all the no’s I had gotten I wasn’t really expecting a call back, to my surprise within two minutes she called me back. She asked me exactly where I was at and told me that she spoke with the mechanic and told him my situation and that he was turning around and would be there shortly to look at my vehicle. Once again it sounded too good to be true so I didn’t really get my hopes up however within 10 minutes she pulled up along with the mechanic!! I don’t know where these people came from, but only HEAVEN makes angels like this. After a long days work the owners of Nick‘s towing and auto actually turned their car around to come help a complete stranger, because and I quote “it was the right thing to do.” Now… To be perfectly honest I would’ve given them five stars simply for showing up when no one else would, but let me tell you when they got there he showed me the true meaning of going above and beyond. This man whom I’ve never met a day in my life stood outside in the cold and freezing rain with me and my husband for over an hour and a half doing everything he possibly could to try and fix my vehicle. Unfortunately because of the time and the location we did not have the tools nor the parts to fix the vehicle but he did not let that deter him. Nick got on the phone and begin calling everyone he knew in the whole town with a shop or the capability to get my vehicle fixed that night! I was completely blown away by this year dedication and determination of this man to help a little old me a total stranger. Unfortunately absolutely everyone was unavailable to assist us that night on top of that it would be impossible to get the part until 8 AM the next morning. I went into the auto parts store to use the bathroom and when I came out Nick and Nikki were gone! I was sooo sad because I really really wanted to thank them again for EVERYTHING they had done and give them some money too for all the work he had put in. So I called Nikki and told her that I would like to give them some money, but she was absolutely insistent that it was not necessary and that they would not except it. Once again I was blown away by the kindness of these people for no reason at all, except for the fact that we were fellow human beings. By this time everything had closed and we were waiting on AAA to show up, but after an hour Still no AAA. You won’t believe what happened next, a truck pulled up but it wasn’t AAA, instead it was a mechanic! Would you believe that one of those many phone calls that Nick made had actually paid off! We got the van fixed and were on our way but we’ll NEVER forget Nick & Nikki and how they went out of their way to help us out, they have a friend for LIFE. Please support this business, they will take GREAT care of you! And forget 5 stars, I give them a...

Would not recommend at all, if i could give 0 stars i would. These people are nice but they don’t care, i had to have my car towed about a month ago in front of my apartment. Mind you, my street is a one way which i had notified them that it would be a one way and they said it would not be an issue at all. They get there and it takes them a little over 40 minutes to get my car onto the tow truck AFTER they tried to get my boyfriend to drive my car which couldve damaged it more since my from tire was quite literally crushed and my hood was on top of my tire. They charged me 300$ for that and told me my insurance may be able to cover some of it, my dad then called insurance the next day and insurance said they would cover half of those costs if we had a receipt. Now i called them the next day saying i needed a receipt and she said she would email it to me, a month goes by no receipt i called again and a different lady told me they would send it to my phone number, never got it through my phone number. It has now been a mo th and a half to where they told my dad they would send a receipt in the mail, they never have, i even showed up to the place, no one was there but i did talk to a lady and she again told me they would send a receipt to my phone. Absolutely outrageous this happened a month and a half ago, i still have not...

probably a reliable towing experience as i've seen from other reviews, but my brother went in for a repair on his fuel tank and evap lines. he authorized these repairs, which took almost a week (without being given a time estimate for over 4 days, as well as lacking an accurate cost estimate. i was in the room for most of these phone calls and they seemed very unsure of the exact cost or time for these repairs.) when he got the car back he was told his brake lines were rusty and to get them fixed, which he noticed issues with the brakes upon driving. he spent money on a new master cylinder and two new calipers (as the brake bleeder screws had been broken off) before realizing they had installed a new brake line without his authorization without telling him and without properly bleeding the brakes (as previously mentioned of the broken screws.) therefore, there was air trapped in the brake lines. when he called them to inquire about this, they said it was a "courtesy" repair, but offered to send people to bleed the brakes for him. thank you for doing this much, the gentlemen were polite and helpful. they did suggest multiple times that he stop back to replace the other rusty brake line (this time with permission, maybe?) which is obviously...