Peterson's Home Furnishings — Local services in Henderson

I bought furniture in June. They said they would deliver in July. July came and went. We got no information from them. I had to initiate contact to receive an update. We were told our furniture would not be in until September, which leads me to believe my furniture was not ordered in June, after our prepayment. I believe this is the case because Ms. Peterson told me sometimes they get so busy they forget to put the order in. We have been extremely patient with them listening to their excuses as to why they can’t deliver our furniture. I received a call Friday August the 20th at 2:15 in the afternoon. It was Ms. Peterson advising me that my furniture was finally in. We scheduled a delivery of Monday afternoon about 2:30 PM. Monday Augusta 23rd I received a phone call at 9:44 from Miss Peterson stating that three out of her four delivery people were out and they would be unable to deliver Monday as promised. She also said that she would call me later that afternoon to reschedule our furniture. I never received a call and once again had to initiate contact with the store to schedule a new delivery date. I decided to call them Thursday to ask about my appointment for delivery of my furniture. As usual they can never find my invoice and when she finally did she said oh yes your stuff is in our warehouse we can deliver Saturday morning but I will have to call you back after we review your furniture to make sure there are no damages and we can deliver Saturday morning. Once again I didn’t receive a phone call from them so I called them Friday and ask them what’s going on. I was told that they would call us back. So we offered to pick up our furniture they said that was not possible because there was no one there to let us pick it up from the warehouse. When I stopped by the furniture store I explained to them that this was unacceptable and that they need to either refund me my money for the furniture they refused to provide me or give me my furniture at this point. Mr. Petersons and Ms. Peterson said that they would do neither. I explained I was tired of their lying and there excuses. They said that all their employees we’re gone to Lufkin to deliver furniture I reminded them I only live five minutes away. Everything became extremely heated I was kicked out of the store and threatened with a call to the police. I let them know that would be welcomed so while they file their report I can file my theft of service complaint since they continue to refuse to provide me with the furniture I paid for back in June. Never in my life have I dealt with such incompetent personnel. I would never recommend them to anyone else. They claim to be in service for 38 years but if this is how they have done business for 38 years I just shake my head to that. This place looks like such a reputable company but in reality it is...

I recently visited Peterson’s Home Furnishings in Henderson, TX. And wanted to share what I considered a pleasant experience. I was shopping for recliners but they didn’t have exactly what I was looking for in the showroom. After explaining specifically what I was looking for Mr. Peterson went to his inventory list and said he did have a recliner similar to what I was looking for in his warehouse and offered to bring it up to the showroom for me to see. He took my phone number and said he would call me later in the day when the recliner was in the showroom. A couple of hours later Mr. Peterson called to let me know the recliner was ready for me to see. Sure enough the recliner was almost exactly what I had envisioned! I ended up purchasing two recliners and a couple of other pieces while I was shopping. All the new furniture was delivered before noon the following day. The personnel in the store were attentive and helpful and the two young men who delivered my furniture were polite and professional. I am pleased with my shopping experience at Peterson’s and I was able to shop locally in my hometown which is...

My wife and I purchased our furniture there and it was the worst experience ever! They were rude to us and to their employees. I have never seen anything like this! They are dishonest, rude and unprofessional. Felt like we were being SCAMMED! Also a tip, if you don't know how to use a calculator or do simple math in your head, install Microsoft excel or some other software on your computer and it will figure it out for you. My uncle has purchased furniture there before and recommended us to them. Well.... never AGAIN..... will he nor us make that mistake again!

They just lost a big customer cause we had a whole house to furnish from scratch. Ended up going to Ivan Smith Furniture store for the remaining furniture we needed which was delivered to us within days as promised. With Petersons we were told a week and that week turned into 4 months! I'm sorry but don't tell customers a week, take their money then comeback and say it will actually be four months and that all sales are final.

Update: after several phone calls, they did let us come in a month later to get something else off...