Sherrill Furniture Co — Local services in Hickory

Purchased a custom made sectional sofa. It took 12 weeks to make and finally delivered in January, 2016. We began to notice that 4 cushions were losing its elasticity; to the point of squashing made the piping trim touch! I have always purchased any protection plan especially after spending $8500. This " UNITERS " policy allowed me to have them come out on a spot we could not get off. Thankfully, the repairman did a great job on the spot albeit the 4 sofa cushions were still an issue. You don't spend that kind of money and not receive prime merchandise! Baer's Furniture in Boca Raton sold us this custom sofa. I contacted them about the cushions and was placated with Gus the repairman. Gus looked at the cushions and agreed they should not be in a practical flat cushion. He went back to his superiors and I get told my "protection policy" does not cover cushion elasticity. So, by now I am livid with both Baer's Customer Service and Sherrill Furniture. This was reported the first week of May, 2017. 2 3/4 months later, Sherrill Furniture in Hickory, N. C. states my warranty is over, but I could "buy" spring loaded inserts for $320 a piece! I cannot get them as a good faith effort to even replace the foam cushion inserts. Nice furniture company, huh? To date, both Baer's Customer Service Manager and Sherrill can offer nothing but useless words. Needless to say, I do not recommend a Sherrill Furniture product to anyone, and if Baer's can't bring a frequent client some happiness, not a person I know will shop there. We shall see. Stand by for an update! Rob Hawkins Florida Update: contacted Sherrill Furniture after useless Baers Furniture tried to ding me for $1200 to replace poor cushions. Their VP at Sherril took very good care and shipped me better cushions for FREE! Baer’s got PO that the manufacture took care of me without them. That’s ok, I would never buy anything from Baer’s ever again....

Ordered two sofas from Sherrill and while the foundation may be okay the upholstery looked amateurish, bargain basement covering and not what one would expect. The welting was thick as were the throw pillows not what was expected, could get better throw pillows at Home Goods. This is not what was expected from a high end sofa at 3,000 dollars a sofa and it was shorter than what was expected. When I called Sherrill's customer service the response I got was that they just sell it to the vendor and when I asked if they take responsibility for their workmanship......the phone went dead......no response. This is not what one would expect from a company that has a history of quality. Next time I order a sofa I will consider one made in CALIFORNIA and NOT FROM NORTH CAROLINA. I was looking for a quality American made sofa with a guarantee of its workmanship and I did not receive that consideration I got a dropped phone call. I sincerely hope the vendor and the rep from Sherrill makes this right. Would not offer even one star based on the rudeness from customer service. I had bought a pair before and the pillows had feathers poking you all the time and the down crushed so bad the cushion was flat had to have them recovered and re- cushioned as well much better than the original upholstery job. Not much fabric selection as well. I would find another sofa company there must be more than Sherrill in America. So much for made in America.

Sherrill has seven brands so big-- no wonder one can't get any satisfaction there isn't a need to satisfy a customer why try to get satisfaction from such a BIG BRAND no wonder they have lost their quality and customer satisfaction no need for a guarantee.

Their brands - Lillian August, Modern Living, Precedent,Mr and Mrs. Howard, Whitmore Sherrill, Motion Craft, ...

All consumers beware of Precedent Furniture who is directly related to Sherrill! They are a dishonest and disloyal company to their customers. Gamesmanship, excuses and lack of accountability are some of the key traits we have experienced with them since February of this year. Specifically…our designer ordered a chair through Wakefield from Precedent. It arrived scuffed, marked, dirty and had a noticeable scratch so we rejected the chair and sent it back. Remember, this was February. They neither responded to our designer or engaged in any expectation setting on timing of replacement, etc. We told our designer in mid to late August we were done and wanted a full refund. Miraculously, after our designer informed Wakefield and Wakefield then informed Precedent, communication started and wow, what communication it was. I have a copy of the email and will be posting it on social media but the highlights are: excuses about losing the chair in shipping, stating the chair met ‘industry standards,’ the scratch was where the cow ‘ran into barbed wire,’ etc. The letter was insulting and bottom line, they had the chair since February, they lost it, they screwed up and they offered zero consideration for us, the consumer. Another example of a poorly run and poorly managed business who has forgotten...