DEAD CITY LODGE — Local services in Highland Springs

My family and I drove 30 min to this attraction. We got in the traffic line at 8 pm and it took 3 hours to get up to the gait entrance. At 11:10 after getting up to the gate with a huge traffic line still behind us we were rudely told to keep going and that the event was closed. It would have been very helpful had someone from the event clearly shut the line off before having us waste our entire night thinking we were going to get in. I have been to many haunted attractions and this was very poorly organized in terms of not having someone come up to the car line to say that we wouldn’t get in. I don’t usually leave any negative reviews but this place did very poor business to their guests who waited hours just to find out we would not get in. This was so disappointing and the company should be ashamed for not clearly managing the crowd and communicating that the line would be cut off. Worst customer service I have...

Horrible. They have false advertisement. The times posted on their Facebook page are not the times that they follow at all. The first night they extended the time but turned cars around before the closing time. Tonight they changed their hours on social media and closed a hour early. People aren’t really getting in. I wouldn’t waste time or gas. You’ll be in line for over a hour and that does not mean you will get in. This place should be closed...

Horrible customer service!!!! If your going to have specific time frames then you should honor that. Not to mention, people are traveling 30 miles to a hour to come out and support you all. Your drive thru haunt will loose out on business next year if you don't tighten up. Should've went to Ashberry Farm, atleast they'll let you in the gate after waiting for an hour. What a waste...