ALDI — Local services in Hillsdale

I've been a regular Aldi shopper for their great prices and unique products, but lately, the experience has been consistently marred by incredibly poor customer service, particularly from the cashiers. It seems as though their job is nothing but an inconvenience to them, and they go out of their way to make that feeling clear to the customer.

On multiple recent visits, I've encountered cashiers who are overtly rude, unhelpful, and seem to have no interest in providing even basic pleasantries. There's often no greeting, no eye contact, and certainly no "thank you." Instead, you're met with rushed, almost aggressive scanning of items, and a general demeanor that suggests they'd rather be anywhere else.

It's frustrating when you're trying to quickly and efficiently pay for your groceries, and the person handling your transaction acts as if your presence is a bother. Questions are met with sighs or curt, one-word answers, and there's a palpable lack of willingness to assist with even minor issues. This attitude really detracts from the otherwise positive aspects of shopping at Aldi.

While I appreciate the low prices, the consistent rudeness and lack of customer service from the cashier staff are making me seriously reconsider where I do my grocery shopping. A little courtesy goes a long way, and unfortunately, it's something that seems to be sorely lacking at this Aldi location. I hope management addresses these issues, as it's a significant detractor from what could be a much better...

I’m really disappointed to be writing this, because I’ve been a loyal customer and I love the new store—it’s clean, well-organized, and has been a great addition to the area. Unfortunately, my experience today (April 7th) at around 7:00 PM left me shocked and upset.

I only had cash, so I couldn’t use self-checkout and had to go to a cashier. As soon as I approached, the cashier—whose name I believe was Destiny—made it very clear through her tone, body language, and attitude that she was frustrated, even though I had done nothing wrong. She huffed and puffed loudly, yanked my cart from me, and aggressively started throwing my items into it. She tossed a pizza face-down, completely ruining the toppings, and handled everything carelessly. At the end of the transaction, she slammed the register shut and shoved my change toward me without saying a word.

I understand that retail work can be stressful, especially during busy times, but no customer deserves to be treated this way. Her behavior was rude, unprofessional, and frankly, unnecessary. It was an awful experience and completely out of line with the standard Aldi usually sets.

With such a beautiful store and so many great team members, I would hope Aldi ensures that every employee represents the company well. I hope this is addressed so no other customer has to be made to feel the way...

Excited to see another Aldi opened in the area as we had just recently moved here. This new Aldi has the additional freezers down the aisle for all the specialty frozen items which is very nice. Wanted to mention Michael who works at both locations including in Coldwater is such a nice, polite, helpful worker who goes above and beyond to help. We greatly appreciate his...