Quality Building Supply — Local services in Hohenwald

Update Jan 2025….. Buyer Beware!!! Getting a blueprint drawn up for our house went fine. Ordering the materials went fine. But when it came time for QBS to deliver the materials, it was a total train wreck. They told us the materials would be delivered on Monday. The truck showed up @2pm, so I called the 16 man framing crew and told them the material was on my property, and they could start Wednesday. 2 hours later, i noticed they had unloaded everything, but there were no trusses. The Driver couldn’t tell me anything, so I called Dave at the Lobelville office. He couldn’t tell me when the trusses would be there, but still wanted payment in full. After a much heated argument, we agreed I would pay, minus the cost of the trusses. I then had to call the framing crew and tell them to cancel Wednesday .Tuesday, I called David @1pm, and asked if he knew when the trusses would be delivered? He did not. Thursday, he called me and said the trusses would arrive Sunday. They did, and the framing crew came Tuesday, but a couple of hours into working, they said we were short lumber.(40 2x4 20 ft, 20 2x6 20 ft, 8 8x8 16 ft, and 6 6x6 12 ft) I’m 7 hours away from Lobelville, but luckily they had a location 2 hours away from me in Harrison that was scheduled to open in 2 weeks. They had what I needed, but I would have to go pick up the lumber. 30 minutes into my drive to Harrison, I called, and talked to “ James.” I told him I just have an Avalanche and a 14 ft trailer. I said I would get the big beams, and make a second trip. He told me to go back home, and he would deliver the materials. James was a life-saver!!!! The material showed up, and the workers completed the work. Except, we were still short the sliding patio door for the rear patio. James delivered that a few days later. Now, the problem with the patio door is that you can’t completely open or close the door with the handles provided. I contacted the door manufacturer, and sent him a picture of the handle I needed, which wasn’t provided. I even sent him a picture of the handle I needed, from the enclosed instructions. The manufacturer answered me back, and said I have the correct handles, and he didn’t know where I got the picture of the other type handle. I told him….” In the same bag the handles and hardware were in!!! So, it seems the window manufacturer is exactly the same as QBS. Once they get your money, any problems, are exactly that, YOUR PROBLEM. Twice, I have left messages for the owner of QBS to contact me, but he hasn’t. The quality of the materials is excellent, but getting them all delivered I’d a nightmare. So, for quality of the materials, I give it an A+. For communication and help with solving any problems, they get a solid D. And as for following up and making sure the customer is satisfied, they get a solid F!!!

So far, we are 100% satisfied with Quality Building Supply. We found a mobile home floor plan we liked. We made some room changes to the plan, and had Quality draw us up a floor plan if the house we want. We are just waiting for the Soring rains to be over, then we will start the build. The prices have been reasonable for what we want.

UPDATE!!!! We are ready to build, using the plans that Joey drew up for us, but we have hit a snag. The contract showed white windows, and we wanted Black. I contacted David, and he was going to charge us an extra $2400 to change 7 windows to black. I think that is way too much, so we are currently looking at...

Beware to anyone thinking of having QBS Build for you. They will lead you to believe they are the General contractor and that they will see out the completion of your building from beginning to end. The truth is QBS has no contractors license they will play you all along the way making promises they don’t keep and lying to you over and over to make you believe they know what they are doing. After receiving nearly 170k from me and paying QBS’S hired non licensed contractor nearly 30k QBS walked off the job leaving the building exposed and structurally dangerous to be in. Even after hiring two different licensed engineers they refused to correct the numerous issues QBS created. It has been nearly 3 months and they have yet to make even an attempt to rectify this nightmare they have caused me. Even after receiving letters from my lawyer giving they ample opportunity to correct the issues or to have them reimburse me so I could have a licensed company come to fix it Jeffery Miller has still chosen to not do the right thing. This message is for anyone out there trying to make a decision on who to use to build there home for them they will come in cheaper than the rest and that’s why I chose them but the workmanship and integrity of the people running it will wear you to the point of giving up. During the 3 months they worked on my building I spent over a hundred hours of my time trying to deal with all the screw ups along the way. All of this while trying to run 2 businesses, take care of 2 kids, and living in a camper while our new house was being built. Here we are more than 6 months later and not only is my building is sitting leaking water through the roof, wall metal missing all over and in jeopardy of blowing over. They have completely trashed my entire yard left loose metal old wood and nails everywhere. Please do your research before making a such a poor decision...

We are using QBS for our home construction. We live in NC so we are out of their building area but we did a kit with them. Dave was our salesman. Dave has great customer service, always prompt to reply to emails and phone calls. He helped arrange our meeting with the designer Jobe and John the engineer. He made the process so easy! He sent us samples of the metal siding we wanted to see as well as a few he thought we would like too.

We placed our kit order on 4/5. Our trusses was delivered 5/10 and our kit on 5/14 so 5 weeks later which is incredible. The delivery drivers for the trusses and kit were so friendly and great at what they do. The truss driver and the kit driver all made contact with us the day prior and the day of delivery. Ed delivered our trusses. He was very professional and did a great job. Cody and “Donkey” delivered our kit a few days later. They make a great team. They kept us updated on their estimated arrival time because we are about 7 hours away from them. They unloaded everything, sat it where we wanted it, covered it in plastic, and covered our doors and windows to keep the rain off.

Everything you need for exterior and interior framing/dry in is included. The quality of the materials is excellent. We are so happy we found, and chose Quality Building Supply...