I am changing what was a 5 star review to 1. Short version of a very long story is after 4 years of a subpar product, BUT, great service, WSS sold to another company. These things happen, but when you are paying for a product with a service contract and that product it meant to provide security for your property and family, there is an expectation of performance along with a contractual obligation to meet that. Very few members of the remaining WSS team have made efforts to help, no one from management after numerous requests to do so has ever contacted me regarding any of these issues. I made multiple attempts to reach Larry the CEO (or former CEO) of WSS and that was also ignored. If Larry or anyone in management of SDG or Pye Barker reads this, feel free to reach out, but based on my experience, you will not. For any current customers, or potential customers of these...
Read moreAmazing company! I highly recommend if I could give them a ten star review I would! They have the nicest customer service and agents! They are Family owned! And operated! But not only will they put a smile on you’re face they will keep you, you’re family, business, and facility’s SAFE and SECURE! Keeping you and your family or coworkers at a peace of mind while at work or home! It’s hard to come by a company that truly backs being all about customer ssatisfaction with quality but these guys in this family are doing it right! Keep up the amazing work all of you and thank you for making a diiffference in...
Read moreWe were experiencing some technical difficulties with our door security with a longer than expected wait time on a needed part. Brent was assigned to troubleshoot and try to get us up and running without the delayed part. Brent was a true professional, showed excellent troubleshooting skills and knew the system inside and out. Sorry Brent, you are now my “Go To Guy” with WSS. Thank you for the awesome...
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