Hermann Sons Steak House — Local services in Hondo

This was probably one of the worst dinners we have had in a while. Entire family pulled off the highway after a long day at the river, very excited to try out the food as there were several glowing reviews, but we left very disappointed. When we first arrived we were loving the ambiance. The patio area is beautiful. It’s really a lovely place to sit and relax, we even played a little tetherball. It was great! The food was where it went downhill. The table bread was okay, but the butter was mixed to death; to the point it was liquid goop. My mother ordered one of the chicken entrees. Her chicken was dry and bland to the point she decided she wasn’t going to even bother trying to eat it, and her mashed potatoes were stone cold. My steak (ordered medium rare) was indeed pink, but was so chewy, tough, and dry that I also did not eat it. One of our party members as well as myself specifically asked if there was a “loaded” baked potato option. We were told yes, and therefore ordered loaded baked potatoes. We received potatoes with butter, cheese, and barely any sour cream. They were also not salted at all. I asked our server if they perhaps had green onions, she says yes but they’re extra. I don’t understand why we weren’t just told that when we ordered “loaded” baked potatoes? So I said that was fine and asked if we could have some. Takes a while, but we get them. Then we both realize neither potato has bacon in it. Again, WHY not just tell us when we asked about the green onions or the “loaded” option? So we ask again and receive the same answer, it’s extra. Eventually we get our toppings for an actually loaded baked potato, and found it to be the only truly edible part of our meals. My husband was disappointed in his dish as well, as it seemed to just be basic hamburger patties with chopped up peppers slathered in cheese to make it presentable. Overall it was just a very weird experience. None of us took any leftovers despite there being a good amount of food left behind. Our server was obviously not in control of the food and we totally understand that, but it seemed like a little lackluster. I will say when the manager came over to discuss our less than favorable experience she was very professional and immediately took those entrees off our bill which we very much appreciated. We also enjoyed the appetizers, the sample platter was decent! We all agreed that had we left it at drinks and appetizers it probably would have been a more...

I've been coming here for over 15 years, way back when it was just the small restaurant before renovations. I'm incredibly upset and disappointed in my experience this evening. With the prices of eating out these days especially at a steakhouse like this one I don't get to do it very often. From time to time I like to treat myself with a nice home cooked meal that I can get from a place like this versus fast food. Waiting 30 minutes for my to-go order wasn't the problem. I ordered two Britsch specials both with rice pilaf and broccoli with cheese sauce on the side. I also ordered two teas. I got home showered and was going to make my plate and my husband's plate and noticed there was no chili. We called and the manager- I guess she was the manager I'm not even sure. She said she "didn't know what to do". The only thing she offered was a discount on our next order. Frustrated we accepted with no other choice and hung up the phone. We continued to try to make the best of our meal which mind you was almost $60 with tip. I shouldn't have even tipped but I try to do the right thing. The girl should have double checked the order, her along with the kitchen screwed up. There was no chili on our order first off and secondly the cheese sauce was cold and congealed and thirdly as we began to try to eat- the meat was so dry and crusty and there was no peppers in it at all no peppers in the pepper steak?? I don't think the cook knew what they are doing. Or they just don't care. And what sucks even more is the whole restaurant was dead there was nobody hardly there at all so there's no excuse for this kind of preparation of our meals. I want my order refunded, I feel completely ripped off. I don't want to come back here for a " discount " on another subpar meal. I truly miss the old days when the food was made with care and the owners greeted you with warmth and kindness And did their best to make sure the customer was happy. Note* I will delete this review once this has been resolved, otherwise it can stay...

I have not been to Herman's & Son Steak house in at a year due my job & we were looking forward to eating Chicken Fried Chicken Breast, Mashed Potatoes with white gravy & Rice Pilaf & the Mexican Chicken Nreast, Baked potato & Onion Rings . It was such a disappointment higher prices, no more salad bar cost $3.99 more & quality of the food was extremely bland. Reminded me of hospital food or even a Swanson TV dinner! The Chicken tasted rubbery- dry & ourter part tasted uncooked. The mashed potatoes tasted like the dirt was not rinsed off the red potato so tasteless & dry. The Rice Pilaf tasted like it was drenched in butter without any seasonings. The baked potato was so dry had to use 4 packages of butter. Then the bread tasted like day old bread could barely cut with a knife. We spent $45 biggest waste of money. I had a friend who use to be one of their cooks we always knew when he was cooking the meal would be excellent but he passed away unsure who cooks now but it someone who needs to go to cooking school & the waitres came 1x then came with the check even the service was not good. This was suppose to be a celebration but the food ruined it all & then seeing cost of the meal added insult to injury. My friends had said they didn't see the restaurant as busy anymore I know why! I wished the owners would take more timevto taste the quality of their food & review the food because it no longer has good food. It is tasteless, bland and can be compared to hospital food. Disappointed so sad we use to brag about out steak house for almost 30 years but I know I will no longer recommend even notice our waitres focused on those with the alcohol drinks & ensured she kept serving them vs those of us which were not drinking beers maybe TBC needs to observe what we observed it was that obvious. I think if Mr.Alvin were alive he would know why we were so disappointed. Terrible tasting food & poor service. I will no longer recommend our lil...