A Broader Concept LLC — Local services in Hooksett

I do not have kids, so I can not attest to the owners attitude towards them, That being said this store is over flowing with beautiful, rare, gems, minerals, fossils and meteors. If I owned this store, I would be hesitant to let kids loose with such amazing, shiny specimens around. The couple who own the store have done an amazing job, not only with the incredible pieces, and displays, but also with the detailed, typed notecard that accompanies each piece for purchase, their hard work shows.

As for the cellphones, this is just not the place for them, There are signs clearly posted asking people not to use their phones. I am in total agreement with the owners. They want people to be careful while in the store, they want people to see their incredible selection, they do not want people to enjoy the experience as they live it, not later on a screen.

This seems like a strange business concept, but it makes total sense. You do not enter a museum with a phone, snapping photos, its just rude, annoying and impolite. If you can't go the duration of your visit without using a phone then you have a problem. NOT the store owners.

Both husband and wife were very helpful, and they rushed to be at our service. The husband even pulled out some pieces that were not on display, when I said I could not afford a particular piece. He produced the same, if not an even nicer specimen, that was significantly less expensive. (granted a little smaller)

I have made it my point to visit as many gemstones as I can in New England, and this place was one of my favorites. It has an incredible selection of really high quality pieces, for ridiculously reasonable prices. They have an array of goods too, and everything is meticulously labeled, here you get what you get, and the owners are sure to discloses anything about the product that may effect your opinion on it. (example: lab made items were labeled, cracked items were labeled ((and prices were reduced))

I can not wait to go again, although I hope I win the lottery before I do so I can buy everything...

Poor poor service. Have 3 children 11, 5 and 3. The youngest loves rocks and we thought this store would be wonderful for him see, look at the rocks, maybe learn something, and pick out some rocks as a souvenir from our trip to New Hampshire. Coming to this store was a big mistake. The gentleman prowling the floor gave us a stink eye for no reason as soon as we opened the door. I soon found out it was because of the kids. My three year old was extremely excited to see all the rocks and we had the gentleman hovering behind us, telling us he has tens of thousands of dollars of rocks on the floor and to make sure we don't kick a rock and break it. Instead of my son maybe learning a bit about rocks, he was just hounded to not touch and break things. We had picked out rocks for him and my middle son, against my gut feeling of not wanting to spend money in a store with such a rude person, when I realized the lady behind the register was even worse. She looked at my children and i as though we had smeared fecal matter all over the store. Sorted through the 50 dollars of rocks we had picked out and then instead of giving me a price on the skulls they had behind the counter that my wife and I had talked about, she asked to cash me out, then hesitated and asked if we wanted anything else. I told her to cash me out and would have walked out not purchasing anything if my 3yr old son didn't love and was so excited over the rocks. If you are a adult, this store is more than likely fine. If you have a child of any age that is interested in rocks, don't go here expecting anything resembling customer service or friendliness. I would give this place no stars if I could. Such a disappointment...

I had the misfortune to enter this shop by chance for the first time today. I was driving by and saw that they sold crystals which I collect and use in energy healing. The owners were condescending. I was overcharged for the few small crystals I purchased, which I realized after leaving but had no desire to set foot in this place again so I let it go. While I shopped my husband and son waited patiently for me. But when my son who is a very well behaved boy walked in the vicinity of a large crystal on the floor, one of the owners started screaming at him going on about the high value of the piece. Which I wondered why then was it out in the open on the floor where anyone could walk near or into it? My son is very sensitive to criticism and started apologizing profusely and was on the verge of tears. Against my better judgment I completed the purchase of my crystals and left. Upon leaving I noticed multiple signs with rules about cell phones and children. For all that this place purports to be an establishment dedicated in part to crystals and their healing energy, I found in reality that the energy of this place was quite negative. I am going to have to smudge my crystals purchased here to clear the pall of the negative energy left by this place. I am going to stick to the lovely crystal shop near my home where they are always kind...