Sunset Point — Local services in Horseshoe Bay

Good afternoon! I want to let everyone know about my experience with this RV park so you don’t make the same mistake we did! I have a conference for work coming up and we decided to take the RV to make a weekend out of it. Then the conference is moved to a one day event and we decided not to take everything up. We contacted them as it says to with the conference still more than 3 weeks away. We understood that there would be a 20% cancellation fee, however they told us that they wouldn’t be returning ANY of the money. If you need to go to this area, go ANYWHERE ELSE, I know there are many conferences and adventurers looking to go to this area. Life happens, and this RV park sadly will not honor their own policies. A hotel or any other park will let you cancel, some with a full refund as long as it is 48-72 hours away, but this park with 3 weeks notice and plenty of time to fill the spot thinks they are entitled to keep it. Thank you to Sunset Point for the response! I want to make it clear that the only way to contact them is through calling or email. As it was late, we emailed and received a response the very next morning. We did receive a vague refund policy which I will copy and paste here. I re-read it for this purpose and there are even more red flags in their refund policy, MAKE SURE TO READ BEFORE BOOKING. It definitely is not clear. I do think it is quite clear in my post that we did not stay there, but I didn’t want to give a falsely higher rating given my experience and warning here. I also do want everyone to take a moment to appreciate the entitlement and sheer arrogance in the response from the park. They definitely show you how “nice, and welcoming” this establishment must be. To the owner: the point of my post is to warn people… You saying I won’t be staying at your establishment because I gave you an unfavorable review, is exactly my point. Again, thank you for the response, and just a warning about this specific park to all of my...

If I could give 0 stars I would. We booked a block of 20 sites many months ago for our our RV Club Rally. The manager reduced our block to 15 and placed several of those in less than full hook up sites. The rest of our group that wanted to make a reservation were told none were available. The manager gave our other sites to current guests who wanted to stay longer than their reservation called for. The management of Sunset Point does not honor an agreement and commitment. The manager then refused to offer a refund of our deposits since we had to cancel the rally. We only cancelled because several of our members could not attend due to the actions of management. Beware! None of our members will ever book at Sunset Point again.

Here is the manager’s quote he provided in writing, “ Basically what happened is we had several Winter Texans, whom are normally gone by mid-January to early February, decide to stay due to all the weather conditions in their home states. As most of the Winter Texan guest have been with us since November it just wasn’t possible to make them leave. A lot more goes into this short explanation, but that is the jest of why we are...

Beautiful property but beware before you book. We stayed with them Easter weekend and had a bad experience. They changed our reservation to park us in a spot we did not reserve. (They reserve the right to change your reservation, even though they will tell you they won't) The spot we ended up with was like their overflow. The neighbors were drinking Miller Lt. at 10am and their kids were biking through and playing football in our spot all weekend. We had to move the kids' bikes to leave our spot or we would have run them over. Since this stay left a bad taste in our mouth, we decided to go quietly and cancel the Memorial Day weekend stay we perviously reserved. When I did cancel, it was 8 weeks before the Memorial Day stay, but they wouldn't refund the $100 they took to make the reservation. **Long story short, most of the park is filled with long-term guests. If you just book for a weekend here or there, they will move you from your reserved spot to accommodate other reservations. You will be left with a non-refundable reservation in a spot you would NOT have reserved to begin with. How is that fair? Please beware and don't expect the spot...